Tax Support Specialist for TurboTax & Filing

Intuit; Brea (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll escalate complex cases and research solutions to ensure accurate and timely filings. In a collaborative, learning-focused culture, you’ll stay current on tax changes, document interactions, and share insights with product teams to

Qualifications

• Answer tax and product questions from customers.
• Guide users through filing steps and troubleshoot software issues.
• Collaborate with teams to stay updated on tax changes and product improvements.

Responsibilities

• Answer tax and product questions from customers by phone, chat, or email.
• Guide users through filing steps and troubleshoot software issues.
• Escalate complex cases and document interactions.
• Stay current on tax changes and share insights with product teams.

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll escalate complex cases and research solutions to ensure accurate and timely filings. In a collaborative, learning-focused culture, you’ll stay current on tax changes, document interactions, and share insights with product teams to