Tax Support Specialist for TurboTax

Intuit; Oxnard (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, escalate complex cases, stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.

Responsibilities

• Answer tax and product questions
• Guide users through filing steps
• Troubleshoot common software issues via phone, chat, or email
• Research solutions using Intuit’s tools and knowledge bases
• Escalate complex cases
• Stay current on tax changes
• Contribute customer insights to product teams

Job description

Intuit is seeking a Tax Support Associate to help customers confidently use TurboTax and related financial products. You’ll answer tax and product questions, guide users through filing steps, and troubleshoot common software issues via phone, chat, or email.

You’ll use Intuit’s tools and knowledge bases to research solutions, escalate complex cases, stay current on tax changes, contribute customer insights to product teams, and help millions of people file accurately and on time.