Tax Software Support Specialist I

TaxAct; Greenville (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation and sick days

Job summary

Taxwell in Greenville, SC is seeking a Customer Service Representative I to support Drake Software tools used by tax professionals. You will troubleshoot inquiries by phone, email, and live chat, diagnose root causes, and guide users to solutions with empathy and clear communication.

The role emphasizes accurate documentation, adherence to scripts, reliable attendance, and a collaborative, growth‑oriented team culture.

Qualifications

• High School diploma or GED or equivalent experience.
• Strong customer service and data entry skills.
• Proficiency with common computer applications.
• Experience in telemarketing or retail preferred.
• Ability to build rapport and demonstrate empathy.

Responsibilities

• Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat.
• Interviews end user to determine root cause and guide through troubleshooting steps.
• Document and track all interactions and resolutions for continuous improvement.

Skills

Customer service

Phone etiquette

Data entry

Empathy

Education

High School diploma or GED

Job description

Taxwell in Greenville, SC is seeking a Customer Service Representative I to support Drake Software tools used by tax professionals. You will troubleshoot inquiries by phone, email, and live chat, diagnose root causes, and guide users to solutions with empathy and clear communication.

The role emphasizes accurate documentation, adherence to scripts, reliable attendance, and a collaborative, growth‑oriented team culture.