Tax Season Tech Support Remote Southeast U.S.

TaxSlayer LLC; United States; À distance; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Work From Home

Résumé du poste

TaxSlayer LLC is hiring Seasonal Technical Support Specialists to join our 100% remote team for the 2026 tax season, starting December 2026. You’ll assist customers using TaxSlayer Pro software with installation, configuration, and troubleshooting of software and hardware issues.

We welcome strong communicators with IT know-how, willing to work flexible hours including weekends. The role offers hourly pay of $17.00 and a chance to support customers across several southeastern states from home.

Qualifications

• High School Diploma or equivalent.
• 2+ years of experience in a technical support or help desk role.
• Willingness to work extended or flexible hours, including weekends during tax season.

Responsabilités

• Provide technical support to customers via phone
• Assist with installation and configuration of TaxSlayer Pro products
• Troubleshoot networks, printers, scanners, antivirus, and firewall programs
• Guide customers through server and network setup
• Maintain strong written, verbal, and interpersonal communication
• Research and resolve complex technical issues

Connaissances

Antivirus

Communication Skills

CompTIA

Network Administration

Multitasking

Windows OS

Tax Software

Formation

High School Diploma or equivalent

Associate or Bachelor's degree in IT/CS

Certifications (CompTIA, Microsoft)

Description du poste

Now Hiring: Seasonal Technical Support Specialists Work From Home | Starting December 2026 | $17.00/hr. Open to candidates residing in Georgia, South Carolina, North Carolina, Florida, and Tennessee. Who We Are At TaxSlayer, we're more than just a tax software company-we're empowering individuals and small businesses to file their taxes online with confidence and ease. Since 1965, TaxSlayer has been revolutionizing the way people file taxes through our intuitive, user-friendly platform that guides customers step-by-step to ensure accuracy and maximize refunds. Headquartered in Augusta, GA, with a satellite office in Charlotte, NC, TaxSlayer proudly employs over 200 year-round team members and 300 seasonal support agents. Our people are a talented group of innovators who work collaboratively to improve our products and exceed customer expectations year after year. Are you a TaxSlayer? About the Role TaxSlayer is seeking Technical Support Specialists to join our seasonal support team for the upcoming 2026 tax season. This is a 100% remote position starting in December 2026, supporting customers who use our TaxSlayer Pro software. In this role, you'll assist customers with installation, configuration, and troubleshooting of software and hardware issues. You'll work with networks, firewalls, antivirus programs, printers, and connectivity settings. If you're a strong communicator with a passion for solving technical problems, this is a great opportunity to make an impact.

Key Responsibilities

• Provide technical support to customers via phone
• Assist with installation and configuration of TaxSlayer Pro products
• Troubleshoot networks, printers, scanners, antivirus, and firewall programs
• Guide customers through server and network setup
• Maintain strong written, verbal, and interpersonal communication
• Research and resolve complex technical issues

Job Requirements

• Working knowledge of Microsoft operating systems
• Strong problem-solving and troubleshooting skills
• Ability to multitask across various software platforms
• Comfortable presenting technical information to clients
• Willingness to work extended or flexible hours, including weekends during tax season

Scheduling Details

• Shifts range from 6 to 8 hours
• Hours of operation:
• Monday-Friday: 9:0 AM - 9:0 PM EST
• Saturday: 9:0 AM - 5:0 PM EST
• Average weekly hours: 25 to 50
• Competitive hourly pay at $17.00/hr
• Seasonal position runs through February or March 2027

Minimum Qualifications

• High School Diploma or equivalent
• 2+ years of experience in a technical support or help desk role

Preferred Qualifications (Not Required)

• Associate or Bachelor's degree in IT, Computer Science, or related field
• Certifications (CompTIA, Microsoft, etc.)
• Military experience in IT-related MOS (e.g., 25B Bravo)

Equal Opportunity Employer TaxSlayer is an equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Skills

Antivirus, Communication Skills, CompTIA - Computing Technology Industry Association, Computer Science, Customer Support/Service, Document Scanners, Firewalls, Help Desk, High School Diploma, High Tech Industry, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Microsoft Product Family, Multiplatform/Cross-Platform, Multitasking, Network Administration/Management, Network Configuration Management, Operating Systems, Presentation/Verbal Skills, Printers, Problem Solving Skills, Small Business, Software Administration, Software Configuration Management, Systems Administration/Management, Tax Software, Technical Presentation, Technical Recruiting, Technical Support, Work From Home, Writing Skills TaxSlayer LLC