Tax Revenue Customer Support Specialist

State of Indiana; Indianapolis (IN); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSA contributions

Pension plans

Paid leave

Education reimbursement

LinkedIn Learning

Free Parking

Job summary

State of Indiana seeks a Tax Revenue Customer Service Representative (Tax Analyst) to support Indiana taxpayers with accuracy and integrity. A comprehensive 6-week tax training program will be provided, alongside ongoing support within a large state agency.

The role emphasizes tax law interpretation, training delivery, and collaboration with fellow analysts to ensure compliant tax administration across diverse tax types. Competitive salary and robust benefits accompany the position.

Qualifications

• Extensive knowledge of state and federal tax laws, rules and regulations.
• Extensive knowledge of the procedures for properly preparing various tax return forms.
• Broad knowledge of accounting and bookkeeping.
• Ability to interpret and apply tax laws and regulations to individual situations.
• Working knowledge of data processing procedures.
• Working knowledge of computers, both technical and word processing.
• Ability to discuss and settle tax problems using various legal resources.
• Effectively communicate, both orally and in writing.
• Ability to apply and understand ethics and confidentiality laws.

Responsibilities

• Prepare, conduct, and evaluate training courses for individual and sales tax and with procedural issues.
• Correspond with taxpayers by telephone, in writing, or in person for providing technical tax information, tax law interpretation and procedural information in order to ensure compliance with state and federal laws.
• Provide assistance to taxpayers in person, by phone, or mail by advising, instructing, and furnishing information with respect to taxes collected by the Indiana Department of Revenue (DOR).
• Audit various Department of Revenue tax returns and contacts taxpayers.
• Compute and issue refunds or delinquency notices.
• Compare state and federal tax returns to ensure accuracy of state return.
• Compute and assess penalty and interest paid on delinquent taxes.
• Establish payment plans for a taxpayer or business.
• Assist lower-level Tax Analysts regarding policy interpretation and procedures.
• Assist supervisor with workload distribution and short-term planning.
• Interpret and apply state and federal tax laws, rules, and regulations in identifying and resolving technical tax problems.
• Collect data or information necessary for the conduct of a public hearing or trial.
• Prepare statistical reports regarding production and output and backlogs.

Skills

Tax law knowledge

Tax return procedures

Accounting & bookkeeping

Interpret tax laws

Data processing

Legal resource proficiency

Effective communication

Job description

State of Indiana seeks a Tax Revenue Customer Service Representative (Tax Analyst) to support Indiana taxpayers with accuracy and integrity. A comprehensive 6-week tax training program will be provided, alongside ongoing support within a large state agency.

The role emphasizes tax law interpretation, training delivery, and collaboration with fellow analysts to ensure compliant tax administration across diverse tax types. Competitive salary and robust benefits accompany the position.