Tax Call Center Representative

nLeague; Indianapolis (IN); On-site; USD 22,000 - 25,000; Full time

Job summary

A government agency in Indianapolis is seeking a Call Center Rep to handle customer inquiries regarding tax procedures. The role involves providing exceptional customer service in a fast-paced environment, responding to tax inquiries, and conducting research to resolve issues. Candidates should have strong communication skills, experience in customer service, and knowledge of tax regulations. This is an on-site position with a 6-month duration beginning in May 2026.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a fast-paced call center environment.
• Customer service-related experience necessary.
• Experience adhering to ethical and confidentiality requirements.
• Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
• Knowledge of tax regulations.
• Ability to analyze and troubleshoot tax-related inquiries.
• Associate or Bachelor’s Degree in accounting, finance, or related field.

Responsibilities

• Provide best-in-class customer service by phone.
• Respond to a variety of tax inquiries.
• Conduct extensive research to resolve complex tax issues.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements.
• The essential functions of this role include providing technical and procedural assistance to taxpayers, reviewing accounts, and conducting research to resolve complex issues related to payments and/or returns.

Skills

Excellent communication

Problem-solving abilities

Knowledge of tax regulations

Customer service experience

Ability to analyze inquiries

Education

High school diploma or equivalent

Associate or Bachelor’s Degree in accounting, finance, or related field

Job description

Job ID: 798916

Position: Call Center Rep.

Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Client: IN-DOR

Duration: 6+ Months (Possibility of extension)

Onsite

• Selected candidate will be required to complete a Tax Disclosure form prior to onboarding.
• Once the Tax Disclosure form is cleared, DOR will contact the resource directly providing instructions on completing the Barada Criminal History Check and Fingerprinting. The resource must complete both tasks promptly to avoid delays in starting work.
• Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.
• Candidate must be available to start first week of May 2026. Position is anticipated to last 6 months.

Responsibilities

Call Center Job Description.

• Enjoys learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call‑center environment.
• Apply knowledge acquired in training and utilize resources to analyze and problem‑solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements.

Tax Analyst Job Description

• The essential functions of this role are:
• Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.
• Review accounts and properly apply payments to taxpayer accounts as needed.
• Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.
• Review and close files paid in full, dismissed, or discharged.
• Create billings/liabilities in DOR’s software and database applications according to court orders. Abate penalties and interest accordingly.
• Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
• Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.
• The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

Required Skills

• High school diploma or equivalent.
• Prior experience in a fast‑paced call center environment.
• Customer service‑related experience.
• Experience adhering to ethical and confidentiality requirements.
• Excellent communication, patience and problem‑solving abilities to help address taxpayer inquiries and diffuse difficult situations.
• Knowledge of tax regulations.
• Ability to analyze and troubleshoot tax‑related inquiries.
• Associate or Bachelor’s Degree in accounting, finance, or related field.