Tax Program Technician I

California Franchise Tax Board; Sacramento (CA); On-site; USD 46,000 - 58,000; Part time

Job summary

California Franchise Tax Board is seeking Tax Program Technician I in Sacramento. The role processes Personal Income Tax and Business Entity returns, payments, and general correspondence under supervision.

You will correspond with taxpayers by letters and telephone to obtain required information and may cross-train across IVS and BES programs. Position details include multiple in-office roles in the Processing Services Bureau with growth opportunities.

Qualifications

• Good judgment to review data and take effective actions.
• Proficiency with PC and Microsoft 365 (Word, Excel, Outlook).
• Ability to work independently and in a team.
• Excellent interpersonal and customer service skills.
• Strong written and verbal communication.
• Adapt to changing workloads and priorities.
• Time management skills.
• Willingness to learn a variety of tasks.

Responsibilities

• Process PIT and BE tax returns, payments, and general correspondence.
• Correspond with taxpayers by letters and/or telephone for additional information.
• Cross-train to learn BE and PIT programs.
• Work in a processing environment across IVS and BES.

Skills

Judgment

MS 365

Teamwork

Instructions

Customer service

Communication

Adaptability

Time management

Production environment

Willingness to learn

Tools

Microsoft 365

Job description

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

Job Description And Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

The Information Validation Section (IVS) and Business Entities Section (BES) in the Filing Division are looking for enthusiastic and talented individuals who like a challenge. This is an entry-level position with the opportunity for growth. Under the general supervision of a Tax Program Supervisor, the Tax Program Technician I (TPT I) performs a variety of functions necessary to accurately process Personal Income Tax (PIT) and/or Business Entity (BE) tax returns, payments, and general correspondence. The job duties are performed in a processing environment across IVS and/or BES. The incumbent will correspond with taxpayers via letters and/or telephone regarding additional information necessary to process tax returns and/or payments. Cross-training opportunities may be available to learn both the BE and PIT programs.

Positions are currently available in IVS an BES of the Processing Services Bureau.

Additional positions may become available (RPA 2627-00238,00239,00240,00241).

You will find additional information about the job in the Duty Statement.

Position Details

Job Code #: JC-528109

Position #(s): 564-877-9587-XXX

Working Title: Tax Program Technician I

Classification: TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD

$4,133.00 - $5,177.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: Multiple

Work Location: Sacramento County

Telework: In Office

Job Type: Permanent Intermittent - 1500 Hours

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• Ability to use good judgment when reviewing data and situations, draw sound conclusions, and take effective actions.
• Working knowledge and experience using PC and Microsoft 365 Applications (Word, Excel, and Outlook).
• Ability to effectively work independently and in a team environment.
• Ability to follow and apply written and verbal instructions.
• Excellent interpersonal and customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to adapt to changing workloads and priorities.
• Good time management skills.
• Ability to work effectively in a production environment.
• Willing to learn a variety of tasks.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov

Human Resources Contact: Classification & Hiring Unit

[phone]

Hiring Unit Contact: Diane McCarty

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact: EEO Office

[phone]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Final Filing Date: 8/23/2026