GTM Insights & Operations

Gusto; Denver (CO); Hybrid; USD 158,000 - 195,000; Full time

Job summary

Symmetry is seeking a GTM I&O Lead to own operating rhythms, cross-functional programs, and AI-augmented processes that scale GTM. You will partner with GTM leaders, Finance, Marketing, RevOps, and Product to translate strategy into execution and drive growth across routes to market.

The role emphasizes end-to-end ownership, strategic program management, and an AI-native mindset to build reusable automation that accelerates decision-making and capacity across I&O and other company teams.

Qualifications

• 5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management.
• Craft depth in one or more go-to-market disciplines such as sales, marketing, partnerships, or pricing & packaging, or in revenue analytics/finance.
• Strong program management skills with end-to-end ownership of cross-functional initiatives.
• Operational excellence with roadmaps, metrics/OKRs, forecasting, and business reviews.
• Analytical rigor with data-driven insight and informed decision-making.
• Excellent communication and collaboration across multiple teams, with an ownership mindset.
• Change leadership to guide teams through transitions, and an AI-native mindset to integrate AI into workflows.

Responsibilities

• Own the operating rhythm for routes to market—roadmaps, OKRs/targets, planning, and business reviews.
• Launch and manage cross-functional programs end to end, driving clarity and urgency.
• Lead fiscal-year planning—translate strategy into concrete goals, owners, and timelines.
• Own performance-lever workstreams: analyze growth levers and drive cross-functional action.
• Pilot AI-augmented approaches to program management and design scalable automation patterns.
• Partner on company-wide efforts and high-impact cross-functional programs.

Skills

Program management

Cross-functional collaboration

Analytical rigor

Communication skills

Ownership mindset

AI integration

Change leadership

Operational excellence

Job description

About the company

At the company, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build the company should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at the company. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role and the Team

the company's GTM team drives revenue across Indirect and Direct Sales, Channel Partnerships, and Expansion Sales — and this role is the connective tissue that makes it all work. As a GTM I&O Lead, you'll own the operating infrastructure, planning rhythms, and cross-functional programs that keep GTM moving at speed.

This isn't a traditional ops role. You'll be embedded in the strategy — identifying where growth is won or lost, building the programs that unlock it, and designing the systems (including AI-augmented ones) that scale our capacity. You'll work directly with GTM leaders, Finance, Marketing, RevOps, and Product to translate ambition into execution.

You'll own a set of routes-to-market end to end, which means accountability for outcomes — not just coordination. This role blends strategic program management, operations, and business strategy.

You will join the company's Insights & Operations (I&O) team, and collaborate with a community of I&O peers across the business. I&O partners are trusted operators who bring urgency, clarity, and execution discipline to the company's most important initiatives—driving both strategy and execution, not one or the other.

Here’s what you’ll do day-to-day:

• Own the operating rhythm for your routes to market—roadmaps, OKRs/targets, planning, and business reviews (e.g., weekly forecast reviews, QBRs, steercos).
• Launch and manage cross-functional programs end to end, bringing urgency and clarity to initiatives that are ambiguous, at risk, or stalled.
• Lead fiscal-year planning —translating strategy into concrete goals, owners, and timelines.
• Own performance-lever workstreams: identify where growth is won or lost, structure the analysis, and drive cross-functional action.
• Pilot AI-augmented approaches to program management and ops, and design re-usable automation patterns and AI agents that scale capacity across I&O and other the company teams.
• Partner on the company-wide efforts and other high-impact cross-functional programs.

We are looking for a rising business leader with:

• 5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management, ideally in high-growth technology companies.
• Craft depth in one or more go-to-market disciplines. We're looking for meaningful experience across some of the following: sales, marketing, partnerships, or pricing & packaging as a craft—and if not those, deep experience in revenue analytics or finance as a craft.
• Strong program management skills → end-to-end ownership of complex, cross-functional initiatives.
• Operational excellence → proven ability to run team rituals and operating mechanics, including roadmaps, metrics/OKRs, forecasting, and business reviews.
• Analytical rigor → comfortable working with data to surface insight, size opportunities, and inform senior decisions.
• Excellent communication and collaboration skills → builds strong cross-functional relationships across sales, marketing, partnerships, product, finance, and operations.
• Ownership mindset → proactive, comfortable flexing into ambiguous problems at any altitude.
• Change leadership → able to guide teams through change with clear communication.
• AI-Native Mindset → naturally seeks out ways to integrate AI into workflows to accelerate documentation, build smarter systems, and improve decisions.
• Alignment with the company's values → customer empathy, grit, and a passion for helping small businesses thrive.

Our cash compensation amount for this role is between $158,300 - $195,237/year in Denver and between $185,955 - $229,345/year for New York/San Francisco. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.

the company has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, the company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a the company office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at the company.

the company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. the company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. the company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

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