Tax Innovation Delivery Experience (TIDE) - User Experience Design - Associate - Summer/Fall 2027

PwC South Africa; Rosemont (IL); On-site; Confidential; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC South Africa is seeking an Associate in Tax Innovation and Delivery Experience who will shape user‑centered design solutions across the tax practice. You will learn client engagements, conduct user research, and develop UI prototypes to enhance brand experiences and engagement with tax services.

We value curiosity, collaboration, and a solid academic background in a design‑related field, with a GPA around the 3.0–3.5 range.

Qualifications

• Currently pursuing or have completed a Bachelor's degree
• At least a 3.0 overall GPA
• Client service associate positions are entry‑level roles

Responsibilities

• Engaging in creative design processes to develop user‑centric solutions that enhance brand experiences
• Conducting user research and usability testing to gather insights and improve design effectiveness
• Collaborating with teams to map user journeys and optimize interactions across various touchpoints
• Utilizing human‑centered design principles to address user needs and expectations
• Developing user interface prototypes to demonstrate design functionality and gather stakeholder feedback
• Applying intellectual curiosity to explore emerging technologies and innovative design strategies
• Participating in design development through iterative prototyping and feedback integration
• Supporting client engagements by contributing to the delivery of tailored tax services through design solutions

Skills

User experience

Usability testing

Prototyping

Research

AI in design

Education

Bachelor's degree in design/related field

Job description

Industry/Sector Not Applicable Specialism Design Management Level Associate Job Description & Summary The Opportunity As a Tax Innovation and Delivery Experience User Experience Design Associate, you will engage in creating user‑centric design solutions that enhance brand experiences and drive customer engagement. Within our Tax practice, you will navigate the complexities of the global tax landscape, helping clients optimize their tax strategies and seize opportunities. This role involves contributing to projects that require creativity and strategic thinking, allowing you to develop innovative solutions that align with client needs. As an Associate, you will focus on learning and contributing to client engagements while developing your skills and knowledge to deliver quality work. You will be exposed to clients, learning how to build meaningful connections and manage projects effectively. This role encourages curiosity and adaptability, providing opportunities for personal growth and the development of your personal brand. You will be expected to anticipate the needs of your teams and clients, embracing challenges as opportunities for growth. In this role, you will collaborate with a diverse team to deliver impactful design solutions, enhancing user experiences across various touchpoints. Your work will contribute to the broader objectives of the Tax practice, supporting clients in navigating an ever‑changing tax environment.

Responsibilities

• Engaging in creative design processes to develop user‑centric solutions that enhance brand experiences
• Conducting user research and usability testing to gather insights and improve design effectiveness
• Collaborating with teams to map user journeys and optimize interactions across various touchpoints
• Utilizing human‑centered design principles to address user needs and expectations
• Developing user interface prototypes to demonstrate design functionality and gather stakeholder feedback
• Applying intellectual curiosity to explore emerging technologies and innovative design strategies
• Participating in design development through iterative prototyping and feedback integration
• Supporting client engagements by contributing to the delivery of tailored tax services through design solutions

What You Must Have

• Currently pursuing or have completed a Bachelor's degree
• At least a 3.0 overall GPA
• Client service associate positions are entry‑level roles and job seekers have completed or are in the process of completing their final academic year of educational requirements

What Sets You Apart

• Preference for at least one of the following fields of study: Design, Graphic Design, Computer Graphics, Visual Communication, Digital Communications and Media/Multimedia, Computer Engineering, Computer and Information Science, Management Information Systems, Information Technology
• Preference for a 3.5 overall GPA
• Leveraging AI to create efficiencies, innovate ways of working and deliver distinctive outcomes
• Excelling in creative design and user experience research
• Demonstrating proficiency in user interface prototyping and usability testing
• Engaging in human‑centered design to enhance user satisfaction
• Utilizing intellectual curiosity to drive innovative design solutions

Travel Requirements

Up to 20%

Job Posting End Date September 26, 2026

The salary range for this position is: $53,500 - $142,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

To view other PwC job opportunities, visit pwc.com/careers. Do not click on the \"Search for Jobs\" button.

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.