Contact Representative (Seasonal) - Direct Hire, TERM

IRS; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Internal Revenue Service is hiring for Taxpayer Services: TS SC - Accounts Management. These are full-time seasonal positions with a 6–8 month initial term and potential extension, requiring experience with records, customer service, and basic computer tasks.

Applicants should understand federal qualifications and the need to specify employment dates and hours on resumes. Only one location choice is allowed; selected POD determines duty location.

Qualifications

• Experience working with records or documents and applying rules to manage customer accounts.
• Experience with face-to-face and/or telephone customer service resolving problems.
• Proficiency using computers to locate and review records and reconcile discrepancies.

Skills

Customer service

Data entry

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Job description

WHAT IS TAXPAYER SERVICES?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS SC - Accounts Management

• Consider each location carefully when applying. You will be limited to 1 location choice. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full‑time work; part‑timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIREMENTS:
SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS‑04 grade level in the Federal service. Specialized experience for this position includes:

• Experience working with records or documents (for example: banking and/or insurance) and applying established rules and procedures to manage customer accounts (for example: crediting and debiting, researching and/or adjusting accounts);
• Experience with face to face and/or telephone customer service (for example: collection agency, sales, etc.) that includes resolving problems and issues;
• Experience performing work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines to research reference material) to locate and review records and reconcile discrepancies.

OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree.
OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience.
AND
You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPM's Qualifications Standards.

CONDITIONS OF EMPLOYMENT: These are full‑time seasonal positions. The initial season is 6‑8 months and can be extended.

Tour of Duty: TODs vary by location as indicated in the vacancy by location breakout. There is not a guarantee you will be selected for the shift you prefer. See announcement verbiage for availability by location. Training may be conducted during a shift other than the one you were selected for.

Post of Duty: Training may be conducted in a designated location other than the assigned POD located in the job offer until training is complete