Tax Examiner II

Commonwealth of Massachusetts; Chelsea (AL); On-site; USD 71,000 - 102,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

The Commonwealth of Massachusetts is seeking a Tax Examiner II for its Department of Revenue at the Chelsea location. The role focuses on resolving taxpayer issues, auditing and evaluating returns, and applying tax laws with accuracy and professionalism.

Responsibilities include analyzing accounts, updating records, processing refunds, and participating in training. Public service, collaboration, and compliance with state policies are central to the position.

Qualifications

• Two years of full-time accounting, auditing or tax examining work or equivalent.
• Education toward a degree can substitute for the required experience.

Responsibilities

• Provides one stop resolution for taxpayers with professional, courteous, timely responses.
• Collaborates with team members to complete work accurately and on time.
• Provides tax information in line with laws, guidelines and procedures.
• Analyzes accounts, tax returns and documents to determine obligations and corrections.
• Updates registration records and financial transactions in the tax database.
• Releases refunds and transfers payments per procedures.
• Attends meetings/training to stay current on policies and procedures.
• Uses Genisys and Mass.Gov resources to resolve issues and communicate correctly.
• Trains and orients other employees as needed.
• Negotiates Small Payment Agreements and releases levies when appropriate.
• Identifies systemic problems and reports them as needed.
• Adheres to agency policies and directives.

Education

Bachelor's or higher degree in accounting, business administration or business management

Tools

Genisys system

Job description

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff.

Duties & Responsibilities

1. Provides one stop resolution for taxpayers through professional, courteous, knowledgeable, and timely responses in accordance with established standards and taking appropriate actions to address problems.
2. Works collaboratively with other team members to complete assigned work accurately and in a timely manner.
3. Provides technical tax information in accordance with laws, guidelines, policies, and procedures, ensuring the information provided is technically correct and clearly explained.
4. Analyzes financial accounts, tax returns, and related documents to determine proper tax obligations and identify needed actions, update accounts, and make corrections when appropriate
5. Reviews, corrects, and updates registration records and financial transactions on the tax database, creates reviews and updates reports
6. Releases refunds and transfers payments in accordance with established procedures
7. Attend meetings and training sessions, both in-person and virtually, to keep informed of updates, policies and procedures, discuss problems & issues encountered in the workflow and work collaboratively to share knowledge and identify potential solutions to common issues.
8. Performs research by utilizing the Genisys system, Guidance on Mass.Gov, Legal Guides, statutes (MGL), directives (DD) letter rulings (LR) and technical information releases (TIR) for the purpose of resolving problems and providing correct information to taxpayers; interprets and communicates information correctly
9. Assists and provides informal training to other employees; provides on-the-job training and orientation to other employees when required
10. Negotiates and establishes Small Payment Agreements and releases bank or wage levies when appropriate
11. Identifies and reports potential systemic problems; makes referrals when appropriate and necessary
12. Adheres to all Agency and Bureau Policies, Procedures and Directives.
13. Performs related tasks as requested.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in accounting, business administration or business management may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Tax Examiner II

Primary Location

United States-Massachusetts-Chelsea-200 Arlington Street

Job

Accounting and Finance

Agency

Department of Revenue

Schedule

Full-time

Shift

Day

Job Posting

Sep 17, 2026, 1:22:18 PM

Number of Openings

7

Salary (Pay Basis)

70,992.48 - 101,516.22 Yearly

If you have Diversity, Affiration Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Gabriella Knight - 8572861554Diversity Officer / ADA Coordinator Phone Number

Bargaining Unit

06-NAGE - Professional Admin.