Tax Examiner II

Commonwealth of Massachusetts; Chelsea (MA); On-site; USD 70,992 - 101,516; Full time

Job summary

Commonwealth of Massachusetts is seeking a Tax Examiner II to join the Tax Administration Division in Chelsea, MA. The role focuses on auditing and assisting taxpayers with tax-related inquiries, with a requirement of prior accounting or tax experience.

The position offers potential for a hybrid work schedule and a competitive salary schedule. The successful candidate will review tax returns, provide technical guidance on state tax laws, and work with systems like GeniSys and MassTaxConnect.

Qualifications

• At least two years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work.
• Bachelor's or higher degree with a major in accounting, business administration or business management may substitute for the required experience.

Responsibilities

• Provide the highest level of professional service.
• Answer telephone inquiries.
• Make account transactions.
• Review and adjust tax returns.
• Provide technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures.
• Be proficient in the use of GeniSys, MassTaxConnect and other systems.
• Perform related tasks as requested.

Education

Bachelor's or higher degree in accounting, business administration or business management

Job description

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Tax Division Overview

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals and rooms occupancy and special fuels, that are subject to examination by the Tax Administration Division staff.

Duties & Responsibilities

• Provide the highest level of professional service
• Answer telephone inquiries
• Make account transactions
• Review and adjust tax returns
• Provide technical assistance by interpreting and explaining state tax laws, rules, regulations, guidelines, policies and procedures
• Be proficient in the use of GeniSys, MassTaxConnect and other systems
• Perform related tasks as requested

Contact Center employees have limited flextime and predominantly provide phone support to the taxpayers of the Commonwealth.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in accounting, auditing or tax examining work, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

• I. A Bachelor's or higher degree with a major in accounting, business administration or business management may be substituted for the required experience.

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

EEO Statement

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job Details

• Official Title: Tax Examiner II
• Primary Location: United States-Massachusetts-Chelsea-200 Arlington Street
• Job: Accounting and Finance
• Agency: Department of Revenue
• Schedule: Full-time
• Shift: Day
• Job Posting: Jul 17, 2026, 3:08:11 PM
• Number of Openings: 1
• Salary: 70,992.48 - 101,516.22 Yearly
• Confidential: No
• Potentially Eligible for a Hybrid Work Schedule: Yes

Bargaining Unit : 06-NAGE - Professional Admin.

If you have Diversity, Affluent Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Gabriella Knight - 8572861554