Tax Compliance Agent III

State of Utah; Salt Lake City (UT); Hybrid; USD 53,000 - 79,000; Full time

Job summary

The State of Utah’s Tax Commission is seeking a Tax Compliance Agent to join the Customer Services Division. You will engage with taxpayers, review inquiries, and help enforce Utah tax laws in a fast-paced, public-facing environment.

Hybrid work arrangement in Salt Lake City supports work-life balance; the role requires FBI background checks and current tax filings, with starting pay based on state pay scales.

Qualifications

• Has exceptional customer service skills
• Is very detail oriented
• Has experience with GenTax/Collections

Responsibilities

• Experience negotiating with customers
• Prior experience in collections, including taking legal action
• Basic understanding of Utah tax laws
• Skills in dealing with customers in an adverse environment
• Prior experience working with customers over the phone
• Ability to work under pressure and meet deadlines
• Be able to do your part in a team environment
• Research information to find answers to questions
• Data entry skills

Skills

Customer service

Detail oriented

GenTax

Tools

GenTax

Job description

FT / PT Status - Full-Time

Benefits Eligibility - This position is eligible for a full benefits package.

Salary - $25.22 - $37.86 Hourly Wage

Remote Work / In-Office - Hybrid

Application Deadline - 9/29/2026*

• This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received.

Key Responsibilities

If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you. The Utah State Tax Commission's Customer Services Division is looking for a skilled and motivated individual to fill its Tax Compliance Agent position. This person will play an integral role in Division's mission to answer taxpayer inquiries. You must be current on your state and federal tax filings and pass a FBI level background check.

This job may be filled at any of the advertised levels.

Day-to-day Responsibilities Of This Position

• Experience negotiating with customers
• Prior experience in collections, including taking legal action
• Basic understanding of Utah tax laws
• Skills in dealing with customers in an adverse environment
• Prior experience working with customers over the phone
• Ability to work under pressure and meet deadlines
• Be able to do your part in a team environment
• Research information to find answers to questions
• Data entry skills

Job Series

This position may be filled at any level within the job series.

• Tax Compliance Agent II $22.60-$33.96; or,
• Tax Compliance Agent III $25.22-$37.86.

Salary

Non-state employees are hired for this position only at entry level (Tax Compliance Agent II), $23.73 an hour. We are unable to negotiate hourly wage amounts. DHRM rules apply for promotions/transfers for current state employees.

Qualifications

Minimum or "day-one" qualifications:

• Has exceptional customer service skills
• Is very detail oriented
• Has experience with GenTax/Collections

Preferred Or Trainable/on-the-job Qualifications

• Preferences may be given for experience with tax laws, rules, regulations, policies and procedures

About The Role

Location

210 North 1950 West

Salt Lake City, Utah, 84134

United States

Background Check Required

You must successfully pass a criminal history check.

Drug Test Required

No

Schedule Code

B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

For more information go to tax.utah.gov

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].