Tax Associate: Virtual Tax Prep & Customer Support

Intuit, Inc.; Denver (CO); Remote; USD 29,000 - 37,000; Part time

Job summary

Intuit, Inc. is seeking a tax-preparation professional for a virtual, customer-facing role. You will guide customers through their returns using TurboTax, provide tax explanations, and deliver high-quality interactions online. A minimum 2+ years of federal/state 1040 experience and active PTIN are required.

You will work remotely from the United States, with at least 20 hours per week, and training on company policies and tools to ensure accuracy and customer satisfaction.

Qualifications

• 2+ years of federal and state 1040 tax returns for 30+ clients per season using commercial software.
• Active PTIN and ability to obtain related state licenses.
• Willing to work a minimum of 20 hours per week.
• Strong verbal and written communication with a customer-focused approach.
• Willing to work remotely from the United States.

Responsibilities

• Interact with customers via video and audio tools.
• Provide tax advice and full-service return preparation and signature.
• Document customer interactions and resolve inquiries.
• Meet KPI metrics and participate in trainings and validations.
• Leverage government resources to deliver accurate tax information.

Skills

Tax prep experience

Excellent communication

Customer service

Bilingual English/Spanish

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking a tax-preparation professional for a virtual, customer-facing role. You will guide customers through their returns using TurboTax, provide tax explanations, and deliver high-quality interactions online. A minimum 2+ years of federal/state 1040 experience and active PTIN are required.

You will work remotely from the United States, with at least 20 hours per week, and training on company policies and tools to ensure accuracy and customer satisfaction.