Tax Associate

Straive; United States; On-site; USD 27,552 - 41,328; Part time

Job summary

A global data analytics company seeks a Remote Tax Associate to support customers during the peak tax season. The role involves assisting taxpayers with technical issues and tax-related questions, ensuring compliance with IRS regulations. Candidates must be US-based and should have a recent degree in Accounting, Finance, Business Administration, or related fields. Excellent analytical, communication skills and the ability to work in a fast-paced environment are essential. Apply today if you're ready to make impactful contributions.

Qualifications

• Recent graduate or final-year student in a relevant field.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support to customers using tax preparation products.
• Handle sensitive taxpayer information in compliance with IRS regulations.
• Document customer interactions and escalate complex issues as needed.

Skills

Analytical skills

Problem-solving

Communication skills

Customer service

Education

Accounting

Finance

Business Administration

Economics

Information Systems / Computer Science

Job description

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Website: https://www.straive.com/

Job Title: Tax Associate

Location: Remote (USA)

Employment Type: Contract

About the Role

We are seeking US-based Seasonal Tax Associate to support customers during the peak tax preparation period. In this role, you will assist taxpayers and tax professionals using our tax preparation solutions, helping them resolve both technical issues and basic tax-related questions.

Due to the sensitive nature of taxpayer data and IRS regulations, this position is restricted to onshore US-based personnel only.

Key Responsibilities

• Provide phone, chat, and/or email support to customers using our tax preparation products and services.
• Handle and protect sensitive taxpayer information in strict compliance with IRS Regulation 7216 and internal data security policies.
• Understand, interpret, and explain basic tax concepts and tax form information to customers (training provided).
• Troubleshoot and resolve technical issues related to software installation, account access, data entry, e-filing, and product functionality.
• Guide users through product features, workflows, and best practices to complete their tax returns accurately and efficiently.
• Document all customer interactions, issues, and resolutions in the ticketing/CRM system with accuracy and completeness.
• Escalate complex technical or tax-related issues to higher-level support or specialized teams as needed.
• Meet or exceed performance metrics such as quality, customer satisfaction, handle time, and adherence.
• Maintain professionalism, empathy, and clear communication in all customer interactions, even in high-volume, time-sensitive situations.

Required Qualifications

• Must be physically located in the United States and authorized to work in the US.
• Willingness and ability to work with sensitive taxpayer information in compliance with IRS Regulation 7216 and company security standards.
• Recent graduate (or final-year student) from a relevant field such as:
• Accounting
• Finance
• Business Administration
• Economics
• Information Systems / Computer Science (with interest in tax/financial applications)
• Or related disciplines with exposure to tax, finance, or business concepts
• Strong analytical and problem-solving skills; ability to interpret numerical and textual information accurately.
• Excellent verbal and written communication skills; able to explain technical and tax-related concepts in clear, simple language.
• Comfortable using computer systems, web applications, and common office software; ability to learn new tools quickly.
• Ability to work in a fast-paced, high-volume environment during peak tax season, including possible evenings and weekends.

Preferred Qualifications

• Introductory knowledge of US individual income tax concepts (e.g., W-2, 1099, deductions, credits), through coursework, internships, or prior roles.
• Prior experience in customer service, technical support, help desk, or call center environments.
• Experience supporting software products or web-based applications.
• Bilingual skills (e.g., English/Spanish) are a plus.

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may add at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we’d love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

“Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”