Tasting Room Attendant

Cooper's Hawk Winery; Toledo (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dining discount

Wine discount

Private events discount

Tastings for two

Health insurance

401k match

Paid time off

Flexible schedules

Early pay

Wellness support

Wine education

Career growth

Referral bonuses

Job summary

Cooper’s Hawk Winery in Toledo, OH is seeking hospitality team members to deliver memorable guest experiences in a fast-paced setting. You will guide guests on wine and menu options, prep stations, and support carryout and front-of-house operations while maintaining a warm, genuine approach.

We value strong communication, willingness to learn, and the ability to multitask during busy service periods. Join us to grow, enjoy benefits, and be part of a team that creates memorable moments for guests.

Qualifications

• Experience in restaurants, retail, or wine environments preferred.
• Comfort speaking to guests about wine and our Wine Club.
• Ability to multitask in a fast paced environment.

Responsibilities

• Learn our food, wine, and retail offerings to confidently guide guests.
• Prepare station for service and keep it clean and stocked.
• Restock displays and assist in carryout and guest service as needed.
• Communicate with team to deliver smooth, memorable service.

Skills

Guest service

Wine knowledge

Communication

Multitasking

Education

High school diploma

Tools

POS system

Wine Club knowledge

Job description

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events


• Monthly Wine Tastings for Two


• Medical, Dental, Vision, and Telehealth


• 401k with Company Match


• Paid Time Off and Flexible Schedules


• Early Pay Access


• Wellness and Mental Health Support


• Wine and Culinary Education


• Career Growth Flight Plan


• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Learn our food, wine, and retail offerings so you can confidently guide each guest


• Prepare your station for service and keep it clean and stocked


• Study Cooper’s Hawk menu, retail items, and wines that are offered to our guests.

Own What You See: Take Responsibility, jump in, and do what needs to be done.

• Restock and maintain product displays


• Support the team with tasks like carryout orders and guest service in other areas when needed

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Communicate with team members to deliver smooth and memorable service


• Follow steps of service and assist in daily operations

Make It Personal: Be genuine, listen well, and tailor each experience.

• Welcome every guest warmly and answer questions about wine, food, and our Wine Club


• Proactively build relationships with guests and create memorable moments.


• Use your knowledge of the Wine Club to invite and inform guests of the perks and benefits of joining our community of members.

Add a Touch: Go beyond the expected to create memorable moments.

• Share the story of Cooper’s Hawk and invite guests to join our Wine Club


• Introduce tastings and special retail items to enrich the guest experience

What You Will Bring

• At least 21 years of age


• Experience in restaurants, retail, or wine environments preferred


• Comfort speaking to guests about wine and the Wine Club


• A passion for hospitality and creating memorable guest experiences


• Ability to multitask in a fast paced environment


• Ability to stand for long periods and lift up to 40 pounds


• Flexible availability including weekends and some holidays

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.