Tasting Room Attendant

Cooper's Hawk Winery and Restaurants; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Restaurantkonzept sucht eine leidenschaftliche Tasting Room Attendant, die Gästen ein unvergessliches Erlebnis bietet. In dieser Rolle sind Sie für die Schulung der Gäste über Weine und das Wine Club-Programm verantwortlich und tragen zur Schaffung einer einladenden Atmosphäre bei. Mit einem Fokus auf Teamarbeit und Gastfreundschaft sind Sie Teil eines dynamischen Teams, das die Werte des Unternehmens verkörpert. Genießen Sie zahlreiche Vorteile, darunter großzügige Rabatte, flexible Arbeitszeiten und Möglichkeiten zur beruflichen Weiterentwicklung in einer Umgebung, die das Beste aus Essen und Wein vereint.

Benefits

50% Rabatt auf Speisen und Takeout

40% Rabatt auf Einzelhandelswein

20% Rabatt auf Veranstaltungen

Monatliche kostenlose Weinverkostung für zwei

Krankenversicherung

401(k) Altersvorsorge

Flexible Arbeitszeiten

Bezahlte Freizeit

Mitarbeiterhilfe-Programm

Karrierewachstumsplan

Qualifications

• Mindestens 21 Jahre alt und Erfahrung in der Gastronomie oder im Einzelhandel.
• Leidenschaft für Gastfreundschaft, Essen und Wein.

Responsibilities

• Begrüßen Sie Gäste und beantworten Sie Fragen zu Speisen und Weinen.
• Pflegen Sie Kenntnisse über Weine und das Wine Club-Angebot.

Skills

Gastfreundschaft

Kommunikationsfähigkeiten

Erfahrung in der Gastronomie

POS-Systeme (Micros)

Teamarbeit

Multitasking

Education

Erfahrung in der Gastronomie oder im Einzelhandel

Tools

MICROS System

Job description

The Cooper’s Hawk Tasting Room Attendant is passionate about guest service, food, wine, and hospitality. They ensure an exceptional guest experience through efficient, friendly, team-based service, while educating guests on Cooper’s Hawk products and wines. The Attendant also helps grow our Wine Club community by educating guests about the program and inviting them to join.

What You’ll Get

• Incredible Discounts:
• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts - Health and Dependent Care
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program for mental health, legal, and financial counseling
• “Everyday Benefits” Program including insurance coverage (pet, life, auto, home/property) and employee discounts
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You’ll Do

• Greet all guests with hospitality; engage and answer questions about food, wine, Wine Club, and facilities in a friendly, helpful manner
• Maintain full knowledge of Cooper’s Hawk food, retail items, wines, and Wine Club events
• Proactively build relationships with guests and create memorable experiences
• Educate guests on the Wine Club, its offerings, and rewards; invite them to join to expand membership
• Understand Tasting Room functions and retail products, including tastings and wines featured
• Support Host and Service Assistant positions when needed
• Serve alcoholic beverages according to company standards and legal guidelines
• Assist with transporting Carryout and Curbside Delivery orders
• Identify opportunities to sell Tasting Room products
• Stock and display wine and retail merchandise attractively
• Maintain a safe, sanitary, organized, and stocked work area
• Complete side work during non-busy hours
• Handle cash and use MICROS system per standards
• Follow checklists and SOPs for opening, mid-shift, and closing
• Perform other duties as assigned

What You’ll Need

• Alignment with Cooper’s Hawk Values
• At least 21 years of age
• Experience in casual/upscale dining or retail sales preferred
• Experience in a wine environment preferred
• Hospitality-focused with a passion for guest service, food, and wine
• Team-oriented individual
• Comfortable educating guests about the Wine Club and inviting them to join
• Experience with POS systems like Micros
• Clear communication skills
• Ability to multi-task and work calmly under pressure
• Ability to stand/walk for up to 10 hours, lift/carry up to 40 pounds
• Read, write, and understand English
• Flexibility to work varied shifts, including weekends and holidays

Note: Salaries and wages are subject to change and may vary; all applicants are considered without regard to protected characteristics. Reasonable accommodations are provided during all employment stages.

About Us

Cooper's Hawk Winery & Restaurants aims to bring the Napa Valley experience nationwide, combining an elegant tasting room with a casual restaurant and scratch kitchen. Our wines have won numerous awards, and we are the Official Wines of the Screen Actors Guild Awards. We believe food and wine foster community, and with the world’s largest wine club, we are democratizing the good life!