Tasting Room Attendant

City Winery; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

City Winery in Boston is seeking a Tasting Room Attendant to deliver guided wine tastings and tours, creating a hospitable and memorable guest experience.

You will greet guests, set up and break down tasting spaces, maintain knowledge of rotating wines, guide tastings, upsell bottles, and handle cash transactions as part of a dynamic winery setting.

Qualifications

• 1 year experience in wine service or food & beverage.
• Exceptional guest service and interpersonal skills.
• Hospitable demeanor and effective communication.
• Eager to learn about wine and the winemaking process.
• Applicable state licensing for safe and responsible alcohol service.
• Ability to work independently and in a team environment.
• Flexible schedule including days, nights, weekends and holidays.
• Ability to stand, walk and lift up to 50 lbs.

Responsibilities

• Greet guests upon entry to City Winery and tasting area.
• Set up and breakdown tasting space each shift.
• Provide guided tours, scheduled or impromptu, and handle setup/breakdown.
• Maintain working knowledge of rotating City Winery wines.
• Guide guests through tasting experience.
• Upsell retail bottles or merchandise when able.
• Accurately handle cash transactions.
• Perform all other reasonably assigned duties.

Skills

Wine service

Guest service

Interpersonal skills

Communication

Job description

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The Tasting Room Attendant is responsible for delivering guided wine tastings and/or tours to guests and ensuring a positive and hospitable experience at City Winery.

Overview of Responsibilities

• Greet guests upon entry to City Winery and tasting area
• Set up and breakdown tasting space each shift
• Provide guided tours, either scheduled or impromptu, and handle set up and breakdown of the tours
• Maintain working knowledge of rotating tap and bottled City Winery wines
• Guide guests through tasting experience
• Upsell retail bottles or merchandise when able
• Accurately handle cash transactions
• Perform all other reasonably assigned duties

Minimum Qualifications

• Minimum of 1 year experience in wine service or food and beverage environment; and/or equivalent relevant experience
• Exceptional interpersonal and guest service skills, with polished presentation
• Hospitable demeanor and effective communication skills
• Eager to learn about wine and the winemaking process
• Applicable state licensing for safe and responsible alcohol service
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.