Server

City Winery Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

City Winery Pittsburgh is seeking energetic servers to deliver exceptional guest experiences in a dynamic winery and live music setting. You will take orders, serve food and beverages, handle transactions, and assist guests with inquiries, ensuring a welcoming atmosphere.

Responsibilities include upselling, supporting promotions and events, maintaining clean and safe service areas, following Steps of Service, and delivering brand-aligned hospitality to every guest walk-in or seated.

Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volume service environment.
• Strong work ethic, team player, and exceptional guest service skills.
• Ability to consistently deliver high-quality guest experiences and create memorable City Winery visits.
• Effective communication and interpersonal skills with coworkers and guests.
• Ability to work in a busy, sometimes loud venue and in a POS environment.

Responsibilities

• Provide positive guest experiences greeting and thanking guests.
• Interact with guests, take orders, serve food and beverages, handle transactions.
• Upsell, drive promotions, and support marketing events and brand.
• Maintain cleanliness and safety of work areas and comply with health regulations.
• Follow steps of service and uphold brand standards every shift.

Skills

Guest service

Communication

Teamwork

Problem solving

English fluency

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

Serversare responsible for delivering consistently exceptional guest experiences topatrons of City Winery. Duties include taking orders, serving food andbeverage, handling all transactions, assisting guests with inquiries andanticipating needs, and all duties incidental to the guest’s experience.

Overview of Responsibilities

• Provide positive guest experience including greeting, conversingwith, and thanking departing guests
• Interact with guests, take orders, serve food and beverages,handle transactions, and support overall guest service needs from beginning toend
• Upsell, increase check average, compete insales incentives, drive marketing promotions & special events, and promoteour brand
• Check tables throughout service times for guestsatisfaction, resolve guest complaints
• Adhere to Steps of Service and maintain brandstandards every shift
• Maintains a clean, neat and well-groomedappearance
• Complete necessary side-work, perform opening and closing dutiesincluding set-up, maintenance, and breakdown of the area, including preparationof products and physical activations of dining rooms
• Maintain cleanliness and safety of all work areas including butnot limited to side stations, floor, shelves, storage areas
• Follow all health and safety regulations, including enforcing lawsand ordinances in the handling and provision of alcoholic beverages
• Handle payment transactions and maintain accurate cashdrawer
• Adhere to and abide by cash handling procedures as per Companystandards.
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand,history, culture, and programming, both in venue and restaurant
• Maintain menu knowledge, including ingredients,preparation methods, and allergen information and communicate this information tableside to guests
• Follow all company policies, procedures, and guidelines includingbeing ready to work at scheduled shift time, in uniform, with neat andpresentable appearance
• Perform all other reasonably assigned duties

Minimum Qualifications

• 2+ years’ experience as a Server in a fast-paced, high-volume service environment and/or equivalent relevant experience
• Strong work ethic, team player, and exceptional guest service skills
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
• Effective communication and interpersonal skills with a proven ability to build positive relationships with coworkers and guests
• Aptitude to resolve problems
• Ability to execute professional guest service experience
• Ability to navigate venue conditions, including tight spaces, darkroom and loud environment
• Ability to handle all guests with composure and hospitality
• Ability to work both independently and in a team environment
• Must be fluently literate in English including ability to read,write, communicate, conduct basic business-related mathematics, and able toaccurately function a POS
• Ability to work a flexible schedule including days, nights,weekends, and holidays
• Ability to perform physical requirements of the role includingstanding/walking for entirety of shift, bending, pulling, pushing, usingstairs, lifting and carrying up to 50 lbs.

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran &visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.