Taskforce Reservations Agent

Hyatt; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Taskforce Reservations Agent to join their dynamic team. In this role, you will be the first point of contact for guests, handling reservations and inquiries with a focus on maximizing room revenue. Your ability to multitask and maintain professionalism will be key as you assist guests with their needs and coordinate with various hotel departments. This position offers the chance to grow in a supportive environment while delivering exceptional customer service and ensuring guest satisfaction. If you thrive in a fast-paced setting and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Experience in a hotel or related field preferred.
• Ability to work under pressure and schedule flexibility.

Responsibilities

• Handle reservations, inquiries, and cancellations efficiently.
• Communicate effectively with Front Office and Sales departments.
• Maintain guest profile information and follow up on inquiries.

Skills

Customer Service

Communication Skills

Typing Skills

Multi-tasking

Education

High School Diploma

College Coursework

Tools

HOTSOS Property System

Job description

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Summary

The Reservations/PBX Agent is responsible for handling reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner, and quoting available rates to maximize room revenue.

1. Answering incoming external and internal phone calls in a friendly and efficient manner.
2. Selling room accommodations and addressing hotel inquiries via phone or email correspondence.
3. Managing the completion of guest and non-guest orders with the Housekeeping, Bell Staff, and Engineering Departments, using HOTSOS property system.
4. Maintaining knowledge of room rates, packages, discounts available for the hotel via its website and all third parties.
5. Entering guest reservations from third-party websites and organizing/filing all reservations backup.
6. Reviewing prior day reservation activity and inputting any missing information or reservations.
7. Reviewing arrivals for the current and following day to ensure reservation notes, traces, billing, and overall accuracy.
8. Assisting with execution of credit card authorization forms.
9. Selling all aspects of the hotel’s services and facilities.
10. Providing guests with adequate information concerning the hotel and its services.
11. Processing all incoming reservations via phone, email, fax, or interdepartmental correspondence.
12. Processing any special guest requests and updating reservations accordingly.
13. Resending guest transactional emails as necessary.
14. Maintaining potential and current guest profile information.
15. Following up with guest questions or issues to ensure satisfaction.
16. Being able to multi-task and operate multiple computer programs efficiently.
17. Maintaining a professional appearance and cordial attitude at all times.
18. Communicating effectively with Front Office and Sales departments to meet guest needs.
19. Processing special billing requests.
20. Protecting guest and colleague privacy and maintaining confidentiality.
21. Exemplifying the Dream Hotels Values and Brand Standards.

Organization: Dream Downtown

The role responsibilities are similar to the above, emphasizing reservation handling, guest service, and coordination with hotel departments.

Salary Range: $20 - $22 per hour.

Qualifications:

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• College coursework helpful.
• Good typing skills and excellent phone demeanor.
• Ability to work under pressure and schedule flexibility.
• Customer service experience preferred.
• Strong communication skills.

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality