Task Force Manager

Maya Hotels; Charlotte (NC); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401(k) retirement plan

Employee discounts

Paid Time Off

Performance-based bonuses

Job summary

Maya Hotels is seeking a Task Force Manager to provide operating leadership across our portfolio of hotels. The role will rotate among properties to cover PTO, leadership gaps, and special initiatives, ensuring consistent service and brand standards.

Ideal candidates bring GM or AGM experience, strong leadership skills, and a track record of stabilizing teams during transitions. This position requires travel between properties and close collaboration with regional leaders.

Qualifications

• Experience as General Manager or AGM in hotel settings.
• Experience with multiple hotel brands is preferred.
• Ability to lead teams, drive results and manage through change.

Responsibilities

• Serve as acting General Manager during leadership transitions, PTO coverage and high demand periods.
• Identify opportunities to improve guest satisfaction and financial performance and implement action plans.
• Lead projects with clear ownership, timelines and measurable outcomes across properties.
• Support hotel openings, renovations, transitions, audits and brand-standard compliance.
• Coach and develop department leaders, assist with recruiting and onboarding.
• Partner with Regional Leadership to identify opportunities and provide solutions across the portfolio.
• Ensure consistent execution of brand standards and guest experiences.

Skills

General management

Leadership

Operational excellence

Brand standards

Stakeholder collaboration

Problem solving

Job description

Join Maya Hotels and Take the Next Step in Your Career! Are you an experienced hotel leader who thrives on variety, solves problems quickly and loves making an immediate impact? Maya Hotels is seeking a Task Force Manager to provide operational support, stability and strategic execution across our portfolio of hotels.

In this role, you will rotate among our hotels based on business needs, including PTO coverage, open leadership positions, operational support, new initiatives, special projects and performance improvement plans. If you can walk into any property, build trust with the team fast and know exactly what needs to happen next, this is the opportunity for you!

Position Type: Full-Time - Reports To: Regional Leadership Team - Travel: Required between assigned properties

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing an exceptional guest experience. We are proud to represent multiple outstanding brands, including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, paired with our friendly and welcoming atmosphere, sets us apart in the market.

Potential Locations Include:

• Gastonia, NC
• Belmont, NC
• Charlotte, NC
• Mooresville, NC
• Fort Mill, SC
• Columbia, SC
• Additional locations as business needs require

Learn more about us at www.mayahotels.com .

What We Offer

• Medical, Dental and Vision Insurance
• 100% Employer Paid Life Insurance
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance
• Retirement Savings: 401(k) with Employer Contribution
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO)
• Competitive salary and performance-based bonuses
• Career growth opportunities within the Maya Hotels family
• A supportive and friendly work environment
• Exposure to multiple hotels, markets and major brands in one role

Essential Duties and Responsibilities

Operational Leadership: Serve as acting General Manager during leadership transitions, PTO coverage, vacancies and periods of increased business need. Provide hands-on leadership and accountability across all hotel departments, including Front Office, Housekeeping, Maintenance, Sales, Revenue, and Food & Beverage (where applicable).

Assessment & Action Planning: Quickly assess operational opportunities and implement action plans to improve guest satisfaction, team engagement, financial performance and brand standards. Maintain strong visibility with guests and team members while creating a culture of hospitality excellence.

Project & Business Support: Lead assigned projects and initiatives with clear ownership, timelines and measurable outcomes. Support hotels through openings, renovations, transitions, audits, inspections and operational improvement initiatives.

Process Improvement: Assist property leadership teams with process improvement, training, staffing strategies and execution of company initiatives. Provide objective observations and recommendations to ownership and senior leadership.

Leadership Development & Team Support: Coach and develop department leaders and emerging talent. Support recruiting, onboarding, training and succession planning efforts, and help stabilize teams during leadership changes while maintaining morale and engagement.

Regional Partnership: Partner with Regional Leadership to identify opportunities and provide solutions across the portfolio.

Brand & Compliance Excellence: Ensure consistent execution of brand standards, operating procedures and guest experience expectations. Maintain knowledge of hotel technology platforms, operational systems and financial expectations.

How Success Is Measured:

Quickly stabilizing assigned hotels, improving operational execution and guest satisfaction, completing assigned projects, building team engagement and leadership, consistently delivering brand and company standards, and creating measurable impact in every assignment.

Education, Skills and Abilities

Experience: Previous General Manager or AGM experience in a select-service or full-service hotel environment is preferred.

Brand Knowledge: Experience with IHG Hotels & Resorts, Hilton Hotels & Resorts and Marriott International is preferred. Candidates without direct experience in all three brands must show the ability to quickly learn their systems, standards and expectations.

Leadership: Proven ability to lead teams, drive results and manage through change. A servant leader who builds relationships quickly with teams and guests and can influence without authority.

Operational Expertise: Strong understanding of hotel operations, guest experience, labor management, financial performance and brand compliance.

Adaptability: Ability to quickly learn new systems, processes and brand standards, and to step into unfamiliar environments and create immediate impact.

Communication & Problem-Solving: Strong communication, organizational and problem-solving skills;