Task Force General Manager- Select Service Division

Highgate Hotels L.P.; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to support its Select Service Portfolio. This role emphasizes achieving hotel profitability through effective revenue generation, cost control, and exceptional guest satisfaction. The ideal candidate will possess a strong background in hotel management, excellent communication skills, and a commitment to employee development. Responsibilities include overseeing daily operations, conducting staff meetings, and ensuring adherence to high service standards. This is a fantastic opportunity to grow within a premier hospitality management company that values innovation and excellence.

Qualifications

• 6+ years of hotel or related experience, or a degree with relevant experience.
• Warm demeanor with excellent communication and multitasking skills.

Responsibilities

• Conduct daily tours of departments and adjust operations as needed.
• Ensure compliance with hotel policies and maintain high service standards.

Skills

Hotel Management

Communication Skills

Multitasking

Customer Service

Problem Solving

Education

4-year College Degree

2-year Degree

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company, recognized as an industry innovator. It is a dominant player in U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. Highgate offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and utilizes industry-leading revenue management tools to maximize performance and asset value. The company’s executive team comprises experienced hotel management leaders, making it a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

Overview

This role involves supporting Highgate’s Select Service Portfolio. The General Manager Task Force focuses on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development, while maintaining hotel integrity. The position requires travel and filling in for key General Manager vacancies within your region.

Responsibilities

• Tour operating departments daily, making adjustments with department heads as needed.
• Conduct weekly staff meetings, including training sessions and review of sales and operations efforts.
• Meet all financial review deadlines and corporate programs promptly.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure departmental productivity and adherence to Highgate standards and procedures.
• Develop managers for future roles through training and corporate programs.
• Collaborate with the Director of Sales on prospecting and account calls to generate business.
• Participate in hotel sales efforts, including client meetings, hosting events, and on-site visits.
• Cover MOD shifts as scheduled.
• Monitor management trainees’ development.
• Ensure compliance with hotel policies and train new managers accordingly.
• Assist in budget processes and financial forecasting.
• Maintain high service standards and inspect rooms regularly.
• Process invoices daily and ensure financial documentation is submitted timely.
• Oversee property maintenance and cleanliness through inspections and preventive programs.
• Ensure staff interactions are friendly, courteous, and efficient.
• Participate in hiring, performance appraisals, coaching, and disciplinary actions.
• Meet clients and prospects to support sales efforts.
• Maintain visibility in public areas to greet and assist guests.
• Follow security procedures, including safe audits and credit meetings.
• Complete required training modules and certifications.
• Attend scheduled meetings on the property.

Qualifications

• Minimum 6 years of progressive hotel or related experience; or a 4-year college degree with 4-5 years of experience; or a 2-year degree with 5-6 years of experience.
• Ability to exert up to 20 pounds of force occasionally, and 10 pounds frequently.
• Warm, friendly demeanor and excellent communication skills.
• Ability to listen, understand, and clarify concerns effectively.
• Multitasking and prioritization skills to meet deadlines.
• Attentiveness, courtesy, and service orientation in all interactions.
• Attendance at required meetings and trainings.
• Participation in MOD coverage as needed.
• High standards of personal appearance and grooming.
• Ability to handle problems proactively and maintain confidentiality.
• Experience with multiple brands and willingness to travel.