Task Force Front Office Manager

management-davidsonhospitality; Newport (RI); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Hotel discounts

Tuition reimbursement

401K match

Job summary

Hotel Viking in Newport, Rhode Island, is seeking a Front Office Manager to lead our front desk operations and deliver exceptional guest service. You will supervise a team of front desk agents and collaborate with housekeeping, food & beverage, and sales to ensure a seamless guest experience.

The role requires 2+ years in front desk management, strong leadership, and fluent English. Proficiency with Opera PMS and MS Office is preferred, plus flexibility to work weekends and holidays.

Qualifications

• 2+ years in hotel front desk management or supervisory role.
• Strong leadership and communication skills.
• Fluent in reading, writing and speaking English.
• Proficient with hotel management software and MS Office.
• Detail-oriented with ability to multi-task.
• Experience with cash handling and weekend/holiday hours.

Responsibilities

• Lead front desk operations and ensure top-notch guest service.
• Oversee front desk team and coordinate with other departments.
• Handle HR functions: recruiting, orientation, training, performance reviews.
• Manage scheduling, cash handling and daily report accuracy.
• Maintain a seamless guest experience during shifts, including weekends/holidays.

Skills

Front desk management

Leadership

Communication

English fluency

Hospitality software

Opera PMS

Cash handling

Multi-tasking

Tools

Opera PMS

Micros

Microsoft Office

Job description

Property Description

Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry. With its breathtaking views, elegant accommodations, and exceptional service, Hotel Viking has been a renowned destination for discerning travelers since 1926. As an employee, you will have the opportunity to work in a vibrant and dynamic environment where you can showcase your skills and expertise. Join our team and be part of a legacy of excellence at Hotel Viking, where we strive to create unforgettable experiences for our guests.

Overview

Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As a Front Office Manager, you will have the opportunity to oversee a team of front desk agents and work closely with other departments to create a seamless guest experience. You will manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Qualifications

• 2+ years of experience in hotel front desk management/supervisory operations or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Read, write and speak English fluently
• Proficient in hotel management software and Microsoft Office
• Detail-oriented and able to multi-task effectively
• Customer service oriented and committed to providing exceptional guest experiences
• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office
• Prior cash handling experience necessary
• Ability to work flexible hours, including weekends and holidays as needed

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $72,800.00 - USD $72,800.00 /Yr.