Targeted Case Manager - Rapid Response Team

The Bridge of Central Massachusetts; Worcester (MA); On-site; Full time

Job summary

The Bridge of Central Massachusetts seeks a compassionate Targeted Case Manager for their Rapid Response Team. This role will engage underserved individuals, providing critical access to mental health resources and support, while promoting an inclusive approach to care in the community.

Benefits

Excellent Supervision and Professional Development

Generous paid time off plan starting at 29 days

Tuition Reimbursement Program

Medical, Dental, and Vision Insurance

403b Retirement Plan with Employer Match

Life Insurance (100% Employer-Paid)

Eligible for Public Student Loan Forgiveness

Qualifications

• Experience with homeless and underserved populations preferred.
• Valid driver’s license required.
• Bilingual applicants encouraged.

Responsibilities

• Engaging individuals in need of support and accessing treatment services.
• Completing assessments and developing support plans.
• Acting as a liaison to coordinate treatment across community agencies.

Skills

Engagement

Organization

Creativity

Persistence

Education

High School Diploma or GED

Job description

Targeted Case Manager - Rapid Response Team

Join to apply for the Targeted Case Manager - Rapid Response Team role at The Bridge of Central Massachusetts

Targeted Case Manager - Rapid Response Team

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Join to apply for the Targeted Case Manager - Rapid Response Team role at The Bridge of Central Massachusetts

Description And Responsibilities

Open Sky’s Rapid Response Hub provides urgent and timely access to emotional, mental health and behavioral health services, all starting in one place. Individuals are coupled with a member of our team, who use the whole person approach to address a variety of needs including behavioral health, substance use, navigation of the medical system, housing/food insecurities and benefit enrollment. The Rapid Response Team focuses on providing care to individuals in traditionally underserved Latinx, LGBTQIA+ communities, Veterans, Justice-Involved and people experiencing housing insecurities. Anyone seeking services can make an appointment and no referral is required.

Salary

USD $22.07/Hr.

Description And Responsibilities

Open Sky’s Rapid Response Hub provides urgent and timely access to emotional, mental health and behavioral health services, all starting in one place. Individuals are coupled with a member of our team, who use the whole person approach to address a variety of needs including behavioral health, substance use, navigation of the medical system, housing/food insecurities and benefit enrollment. The Rapid Response Team focuses on providing care to individuals in traditionally underserved Latinx, LGBTQIA+ communities, Veterans, Justice-Involved and people experiencing housing insecurities. Anyone seeking services can make an appointment and no referral is required.

Targeted Case Managers are caring, organized, creative, and persistent. They engage with the individual in need and support them with gaining access to treatment services and community resources. They develop and assist in implementing support plans in collaboration with medical and behavioral health providers and other applicable community resources. They play a critical role in facilitating a fast turnaround for the most dire of situations.

Other Key Responsibilities

• Engage with individuals as they enter the treatment system and support them in gaining access to treatment services and community resources.
• Complete assessments. Develop and implement support plans. Record progress. Complete all documentation within a timely manner.
• Act as a liaison between members, community agencies, and families to coordinate treatment, including: employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Exercise good judgment. Recognize and respond appropriately to risk-related situations. Communicate/ask for support from the team and program leadership when needed.
• Provide temporary transportation assistance as needed.
  
  

Qualifications

• High School Diploma, GED or equivalent, required.
• Experience working with homeless, justice involved, adults with serious and persistent mental illness, substance use disorders, and/or underserved populations preferred.
• Knowledge of local resources and experience navigating treatment systems highly preferred.
• Valid Driver’s License and acceptable driving history, required.
• Bilingual applicants are encouraged to apply.
  
  

About Us

At Open Sky Community Services, we open our doors, hearts, and minds to the belief that every individual, regardless of perceived limitations, deserves the chance to live a productive and fulfilling life.

Open Sky is on an anti-racist journey, committed to learning, living, and breathing inclusion, opportunity, diversity, racial equity, and justice for ALL.

At Open Sky, you’ll join over 1,300 compassionate and highly trained professionals who put innovative, evidence-based practices to work in ways that positively impact our communities across Central Massachusetts and beyond.

As a trauma-informed organization, Open Sky strives for transparency and sensitivity to the experiences of those we interact with. Self-care is encouraged, and we are committed to providing a positive work culture that is focused on continuous learning and the value of diverse perspectives.

Open Sky is proud to be an industry leader in pay and benefits. Open the Door to Possibility and begin your career with Open Sky today!

Benefits Of Working For Open Sky Include

• Excellent Supervision (Individual and Group), Professional Development, and Training Opportunities
• Generous paid time off plan – you start with 29 days (almost 6 weeks!) in your first year, including 12 paid holidays. Increases to 32 days in your 2nd year, and the current maximum is 43 days (OVER 8 WEEKS!)
• We pay for your higher education! Ask about our Tuition Reimbursement Program, and reimbursement for a variety of Human Services certifications.
• Medical, Dental and Vision Insurance with Prescription Plan
• 403b Retirement Plan with Employer Match
• Life Insurance (100% Employer-Paid)
• Eligible employer for the Public Student Loan Forgiveness Program
• And more!
  
  

Open Sky celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran, or disabled Veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Mental Health Care

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