Targeted Case Manager OTP

MedMark Treatment Centers; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Generous paid time off

Growth opportunities

Job summary

MedMark Treatment Centers is seeking a Full-Time Targeted Case Manager to enhance the treatment process by supporting counselors and coordinating recovery services. The role focuses on facilitating access to care, developing patient-centered plans, and building a strong referral network within the community.

Applicants should understand recovery culture, HIPAA regulations, and possess a bachelor’s degree in a human services field or be a certified A&D counselor.

Qualifications

• Bachelor’s degree in social work, psychology, or human services from an accredited institution.
• Successfully complete a department-approved case management training within six months of employment.
• Successfully complete ten hours of continuing education in alcohol and other drug-relevant training annually.
• Understanding of HIPAA, Federal, State & CARF standards & regulations.

Responsibilities

• Assist counselors in accessing multiple levels of care including outpatient treatments and support groups.
• Complete assessments and develop a patient-centered treatment plan with identified needs.
• Document all conversations in EMR and maintain accurate notes.
• Maintain patient data and assist with extracting data for outcome reports.
• Develop and maintain relationships with referral sources and manage a caseload (up to 30 clients).
• Attend treatment staffing with prepared reports and collaborate with intake and medical staff.

Skills

Customer service

Public speaking

Communication

Time management

Interpersonal skills

Problem solving

Team collaboration

Organizational skills

Education

Bachelor’s degree in social work, psychology, or human services

Certified alcohol and drug counselor with BA/BS (KRS 309.080(2))

Tools

Microsoft Word

Excel

Outlook

Job description

Description

Position at MedMark Treatment Centers

Full Time - Targeted Case Manager

MedMark Treatment Centers is looking for a Targeted Case Manager to enhance the overall treatment process by assisting counselors in meeting the overall treatment needs of the patients. The Targeted Case Manager will provide recovery support services to MedMark Treatment Centers’ patients and build MedMark Treatment Centers’ business relationships. This position requires an understanding of the recovery community culture in order to address barriers, better tailor health messages, provide links to community resources and better identify a network of potential referral sources. Under case management responsibilities, this position will facilitate patient access to recovery–oriented substance use disorder treatment, resources, and community recovery groups. The Targeted Case Manager will help the patient access support across multiple systems and frameworks of care.

Essential Job Functions

• Provide guidance and assistance in accessing multiple levels of care including but not limited to: Long-term outpatient treatment, Short-term outpatient treatment, Outpatient treatment, Individual outpatient treatment, including one-on-one counseling or long-term coaching, 12 step, SMART Recovery, or other peer support groups, Other prosocial groups, including psychoeducational groups in the community or through counseling practices, bereavement groups, mental-health specific groups (i.e. Dialectical Behavioral Therapy groups) etc.
• Services during treatment: Communicate with patient prior to start of treatment or within the first week of treatment, To assist patients in gaining access to identified medical, social, educational, and other service needs, Complete an assessment and develop a treatment plan/services plan with the patient that identifies key needs promoting successful recovery, Help patients to meet goals established by assessment, Development of an individualized person-centered treatment plan that identifies the case management activities that support implementation of the plan, Ongoing assessment of the patient’s needs, Facilitation of further development of daily living skills & assist in achieving personal independence in managing basic needs if identified by the patient, A case manager shall not exceed a case load size of thirty (30) unique clients.
• Attend treatment staffing with prepared report that accurately represents the patient’s response to treatment.
• Documentation: All conversations must be documented in EMR. Appropriate notes must be taken, including services recommended, patient attitudes towards treatment, compliance with recommendations, reported behaviors, etc.
• Continually update and track patient data and assist with extracting pertinent data for outcome reports.
• Documenting and billing monthly commercial insurance case management services on an accurate and timely basis.
• Facilitate individual and group Case Management as assigned.
• Provides education and conveys benefits of all treatment services at the locations represented (e.g. Coleman detox treatment programs, Vivitrol injections, naltrexone implants, Applegate MAT, SUD consults).
• Identifies, builds and cultivates relationships within the referral community, with professional organizations, employer groups, key influencers and others to build a strong referral program.
• Complete face-to-face meetings with decision makers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.
• Within the constraints of HIPAA permissions, follow up with referral sources after they have referred a patient.
• Ability to handle stressful situations and interact with others.
• Ensure effective cross-communication and collaboration with the Intake team.
• Submit regular and requested reports.
• Work as a part of team-based environment and collaborate with other team members to improve the intake process, promote patient health and well-being, and contribute to a positive work environment.
• Conducts all business activities in a professional and ethical manner.
• Interacts with all staff in a positive and motivational fashion supporting the Company’s mission.
• Other duties as assigned.

Minimum Qualifications

• Minimum age requirement of 18.
• Bachelor’s degree in social work, psychology, or other human services field from an accredited institution or be a certified alcohol and drug counselor who has a bachelor of arts/science degree as defined by KRS 309.080(2) .
• Successfully complete a department-approved case management training within six (6) months of employment as a case manager.
• Successfully complete ten (10) hours of continuing education in alcohol and other drug-relevant training annually.
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Ability to work with a diverse population.
• Possesses a competent understanding of substance use disorder, recovery and trends within the industry.
• Understanding of HIPAA, Federal, State & CARF standards & regulations.
• Proficient in basic PC skills, Microsoft Word, Excel, Outlook, etc.
• Ability to maintain routine records and communicate effectively, both orally and in writing.
• Interpersonal skills that promote interdisciplinary collaboration and effective communication.
• Flexible and cooperative in fulfilling all obligations.
• Ability to understand and follow oral and written directions, establish and maintain effective working relationships with patients, program management, medical staff, counselors and peers.
• Demonstrated organizational skills.
• Troubleshooter and problem solver.
• Self-starter, able to work autonomously and generate ideas and benefits for the Company.
• Customer service focused, eager and energetic.
• Exhibits good time management skills.
• Strategic thinker and strong relationship builder.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check and drug screen.

Benefits

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

What To Expect From Us

MedMark Treatment Centers, a progressive substance abuse treatment organization is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

MedMark Treatment Centers is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.