Targeted Case Manager (Fulltime/Days/Travel Required)

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tuition assistance

Employee benefits program

Job summary

Penn Medicine is seeking a Targeted Case Manager to provide community-based case management to adults with mental illness in Philadelphia. The role requires BCM experience and a focus on linking clients to services, assessment, and planning, with travel to home-based visits as needed.

The position emphasizes collaboration with DBHIDS/Hall Mercer guidelines, timely documentation, and engagement in team meetings to support clients in achieving the highest level of community functioning.

Qualifications

• Bachelor’s Degree with two years MH/MR experience or four years MH/MR experience with 15 college credits in human services.
• Master of Arts or Science; Social work/psychology/rehabilitation/counseling or education preferred with 2+ years mental health direct care experience.

Responsibilities

• Provides Targeted Case Management to adults with mental illness and possible co‑occurring issues.
• Link participants with services, monitor delivery, and assist in gaining access to care.
• Complete service documents and ensure timely, compliant record-keeping.

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Location: Penn Hall-Mercer Community Behavioral Health (This position is community based/Home visit travel required)
Schedule: 37 1/2 Hours Per Week-9:00pm-5:00pm
Requirements: Bachelor's Degree in related field AND BCM and Access Experience Required
Professional Summary: Provides Targeted Case Management to adult residents of Philadelphia recovering from severe mental illness with possible co-occurring substance abuse issues and/or homelessness. The Targeted Case Manager assists participants with linking with services, monitoring of service delivery, gaining access to services, assessment and service planning, problem resolution, information support network building, and using community resources which build upon the participant's strengths while meeting their needs, enabling the participant to function at the highest attainable level in the community.

• Adheres to compliance standards in service provision as mandated by the Targeted Case Management (TCM) Unit of the Department of Behavioral Health and Intellectual Disability Services (DBHIDS), CBH, and Hall Mercer
• Ensures a billable contact occurs for each participant as outlined below:
• BCM (English-speaking), PARS, and Access: at least one billable service is provided every 14 days. Additionally, a face to-face contact occurs in the participant’s home at least once every 28 days for a minimum of 30 minutes.
• Southeast Asian BCM: at least one billable service is provided every 28 days. Additionally, a face-to-face contact occurs in the participant’s home at least once every 90 days for a minimum of 30 minutes.
• Ensures a face-to-face contact is established within 5 days of authorization for all adult TCM programs. Additionally, for PARS, a billable contact (such as a phone call) must occur within 24 hours of authorization.
• Ensures compliance to TCM standards of service provision in the community: 75% of services are provided in the community.
• Ensures a billable service occurs within 24 hours of a participant’s hospitalization. Ensures a face-to-face contact occurs in the participant’s home within 5 days of discharge from an inpatient facility
• Completes service documents appropriate to Targeted Case Management services delivered. Ensures information is timely and relevant, and ensures service documents are recorded and submitted according to regulations as mandated by Hall Mercer’s Clinical Documentation Policy, TCM Unit of DBHIDS, and CBH.
• Accounts for non-billable services through appropriate documentation.
• Ensures TCM services are provided in a team-oriented model.
• Attends, demonstrates punctuality, and actively participates in mandatory team meetings.
• Communicates effectively to team members and supervisor regarding outcomes of services provided.
• Participates as required in outpatient psychiatric clinical care activities in collaboration with the psychiatric provider and clinical case manager at Hall Mercer or at outside agencies.
• Attends and participates in program specific staff meetings and facility staff meetings.
• Completes all required paperwork as mandated by the TCM Unit of DBHIDS and ensures all paperwork reflects standards of practice as set by practice guidelines of the TCM Unit of DBHIDS and CBH.
• Completes and maintains as current, all Hall Mercer TCM paperwork requirements.
• Ensures the following forms are completed within 30 days of authorization and then updated annually or if changes are required: Financial, Insurance &EVS Information, Statement of Consumer’s Rights & Responsibilities, Consent for Voluntary Treatment Form, HIPAA Acknowledgement of Receipt Form, Complaint & Grievance From, CBH Authorization to Release Info, Medical Eval, Psych Eval, and Prescription Record.
• Ensures all collateral information and releases of information are current and added to the chart as needed.
• Completes FACE Sheets promptly and following authorization of service (to be completed no later than the end of the month in which authorization occurs). Updates FACE sheets with up-to-date information on a monthly basis (exception: Southeast Asian BCM updates FACE sheets on a quarterly basis). Completes quarterly outcomes according to deadline.
• Facilitates completion of Encounter Log during each face-to-face service.

• Education Requirements/ Experience:
• Minimum Requirements:
  • Bachelor’s Degree with two years MH/MR experience; or non-degreed MH/MR worker with four years MH/MR experience and a minimum of 15 college credits in human services area.
  • Master of Arts or Science
  • Social work, psychology, rehabilitation, activity therapies, counseling or education preferred 2+ years Mental health direct care experience

• Credentials:
  • Basic Cardiac Life Support

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.