Targeted Case Manager - Full-Time; 4161-209-N

Catholic Charities Brooklyn and Queens; New York (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading organization dedicated to providing quality behavioral health services as a Targeted Case Manager. You'll be instrumental in facilitating client access to vital care across a spectrum of services, ensuring comprehensive support for recovery and wellness. Your role will be crucial in directly impacting lives within the community, backed by competitive salaries and extensive benefits.

Benefits

Generous time off

Medical, Dental, Vision insurance

Retirement Savings with Agency Match

Transit benefits

Flexible Spending Account

Life insurance

Public Loan Forgiveness Qualified Employer

Training Series and additional voluntary benefits

Qualifications

• Two years of direct work with target population required.
• Bilingual Spanish/English or other language pairs preferred.
• Ability to travel extensively in the community.

Responsibilities

• Responsible for high-quality targeted case management services.
• Coordinates care to ensure seamless transitions for clients.
• Conduct comprehensive assessments to develop care plans.

Skills

Crisis intervention

Time management

Psychosocial rehabilitation

Communication

Cross-cultural competency

Clinical assessment

Education

Bachelor’s degree in social work, psychology, or related field

Professional Degree/certification in healthcare

Job description

When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness.
Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff. The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.

Why you will enjoy being part of our team:
1. Competitive Salaries and Benefits
2. Professional Development
3. High Quality Supervision
4. Opportunities for Advancement

STATEMENT OF THE JOB
Under the direct supervision of the Clinical Director, the Targeted Case Manager (TCM) will play a pivotal role within the integrated care ecosystem of the Certified Community Behavioral Health Clinic (CCBHC). Under the SAMHSA grant, the TCM will be part of a specialized team embedded in the CCBHC, targeting services for a high-risk behavioral health population being served under CCNS. The TCM team will adhere to specific SAMHSA regulations and requirements regarding the frequency, scope and duration for working with clients under a Critical Time Intervention model. The CCBHC is based on an initiative to expand Americans’ access to mental health and addiction care in community-based settings. CCBHCs are responsible for providing the following types of services: crisis mental health services; screening, assessment and diagnosis, including risk assessment; patient-centered treatment planning; outpatient mental health and substance use services; primary care screening and monitoring of key health indicators/health risk; targeted case management; psychiatric rehabilitation services; peer support and family supports; intensive, community-based mental health care for members of the armed forces and veterans.
Under the CCBHC model, the Targeted Case Manager (TCM) will work in conjunction with the CCNS CCBHC clinics and will coordinate care across settings and providers to ensure seamless transitions for clients across the full spectrum of health services, including acute, chronic, and behavioral health needs. Duties of the TCM focus on the integration of the care team to serve the client in any appropriate need-based area, including mental health, medical issues, social determinants of health, substance use issues, psychosocial needs, food insecurity, housing instability. The TCM is responsible for high quality targeted case management services that will assist individuals in sustaining recovery, and gaining access to needed medical, social, legal, educational, and other services and supports.
In conjunction with interdisciplinary team, is accountable for engaging and retaining client in care, arranging for the continuous provision of services, supporting adherence to treatment recommendations, monitoring, and evaluating client needs, including prevention, wellness, medical, specialist and behavioral health treatment, care transitions, and social and community services where appropriate through the creation of an individual plan of care.
Provide direct care, face-to-face services to clients in the home and community.
Outreach via phone to clients between visits (check on self-care, medication fills, treatment plan, schedules visits, tests/follow-up); monitors that the client completes post-visit follow-up (fill prescriptions, make appointments).
Conduct comprehensive assessments to develop a person-centered and recovery-oriented Care Plan.
Identifies potential barriers to successful care and resolutions to those barriers as part of person-centered care planning.
Coordinate care across the spectrum of health services, including access to high-quality physical health (both acute and chronic) and behavioral health care, as well as social services, housing, educational systems, entitlements/benefits and employment opportunities as necessary to facilitate wellness and recovery of the whole person.
Complete progress notes, incident reports, and other required documentation and maintain accurate recordings in electronic case files in a requested timely fashion.
Verify CCBHC clients receive test results; monitor medical directives follow-up. Prepare and follow-up on a list of CCBHC clients who need preventive or metabolic screening, appointment reminders; work with CCNS Nurses.

QUALIFICATIONS
• Bachelor’s degree in social work, psychology, or a related health/human services field with two (2) years of direct work with the target population. OR Professional Degree/certification in healthcare field.
• The position requires a combination of skills in the areas of crisis intervention, time management, psychosocial rehabilitation skills.
• Ability in linking clients to a broad range of services essential to successfully living in a community setting (e.g., medical, psychiatric, social, educational, legal, housing, and financial services). Must have excellent communication skills.
• Cross-cultural competency, outreach, interviewing, listening, advocating, linking, negotiating, engagement, monitoring and clinical assessment skills are essential.
• Excellent computer skills are necessary.
• Knowledge of the community medical resources and their financial requirements.
• Good oral and written communication skills.
• Bilingual Spanish/English; Russian/English; Creole/English; Chinese/English; Korean/English speaking preferred.
• Ability to travel extensively in the community and use public transportation throughout the five boroughs.

BENEFITS
We offer competitive salary and excellent benefits including:
• Generous time off (Vacation/ Personal Days/ Sick Days/ Paid Holidays annually)
• Medical,
• Dental
• Vision
• Retirement Savings with Agency Match
• Transit
• Flexible Spending Account
• Life insurance
• Public Loan Forgiveness Qualified Employer
• Training Series and other additional voluntary benefits.

For more information on our organization, please visit our website at:
www.ccbq.org EOE/AA.