Targeted Case Manager - Adults Assisted Outpatient Program

Seven Counties Services; Louisville (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

Seven Counties Services in Louisville, KY is seeking a qualified social services professional to perform comprehensive client assessments and manage service plans. The role requires documented experience in case management within a human services setting and involves coordinating services across multiple providers.

The position emphasizes advocacy, documentation, and collaboration with supervisors to ensure high-quality client outcomes and adherence to regulatory standards.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.
• Completion of state-required case management/service coordination course within six months of date of employment.

Responsibilities

• Conducts and documents comprehensive assessment of client and/or client’s needs.
• Participates in development of client’s service plan, consistent with assessment.
• Arranges for delivery of needed services, as identified in assessment.
• Assists client in accessing needed services through referrals or linkages.
• Monitors client’s progress by making referrals, tracking appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
• Performs advocacy activities on behalf of client (e.g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).
• Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
• Provides case consultation with service providers/collaterals in determining client’s status and progress.
• Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
• Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
• Performs crisis assistance (intervention on behalf of client, coordinating emergency referrals and services).
• May serve as Primary Case Coordinator (PCC), with volume and complexity depending on skill and autonomy.

Education

Bachelor’s degree in Social Work / Psychology / Sociology / Human Services or related field (Medicaid approval)

State-required case management/service coordination course within six months

Job description

ESSENTIAL JOB FUNCTIONS

1. Conducts and documents comprehensive assessment of client and/or client’s needs.
2. Participates in development of client’s service plan, consistent with assessment.
3. Arranges for delivery of needed services, as identified in assessment.
4. Assists client in accessing needed services through, for example, referrals or linkages.
5. Monitors client’s progress by making referrals, tracking client’s appointments, performing follow-up on services rendered, and performing periodic reassessments of client’s changing needs.
6. Performs advocacy activities on behalf of client (e. g., writing letters to expedite entitlement payments, encouraging client or family members to advocate on own behalf).
7. Prepares and maintains case records documenting contacts, services needed, reports, client’s progress, etc., in accordance with SCS and regulatory standards.
8. Provides case consultation (i. e., consulting with service providers/collaterals in determining client’s status and progress).
9. Communicates with supervisor about issues related to case management, resourcing, service collaboration, and development of new resources.
10. Provides psychosocial education to clients and/or family members to increase their understanding of client’s illness, physical condition, or social situation.
11. Performs crisis assistance (i. e., intervention on behalf of client, making arrangements for emergency referrals, coordinates other needed emergency services).
12. May serve as Primary Case Coordinator (PCC), with volume and complexity of PCC assignments depending on incumbent’s skill and autonomy.

EDUCATION

• Bachelor’s degree in Social Work, Psychology, Sociology, Human Services, or related field as approved by Medicaid, or as required by applicable funding source.
• Completion of state-required case management/service coordination course within six months of date of employment.

ADULT DIVISION EXPERIENCE

At least one (1) year of full-time employment experience post Bachelor’s working directly with adults or ACT population (with direct daily contact) in a human service setting, with relevant Master’s degree, no experience.

PHYSICAL DEMANDS / REQUIREMENTS

• Position requires lifting of 20 pounds maximum, with frequent lifting and/or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing.
• Frequent exposure to threat of bodily harm from clients or families.
• Normal tasks may involve exposure to blood, bodily fluids, or tissue.
• May involve 24-hour on-call responsibilities.
• Reliable transportation for frequent travel.

Time Type: Full time

Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.