TARGETED CASE MANAGER

Citizen Advocates; City of Watertown (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Citizen Advocates in Watertown, NY is seeking a full-time Care Coordinator to support individuals in obtaining Medicaid and other benefits. The role includes screening for eligibility, assisting with community integration, and coordinating resources.

You will work with mental health or substance use populations, provide crisis intervention when needed, and collaborate with families and service providers to ensure continuity of care.

Qualifications

• High school diploma or equivalent.
• Experience working with mental health or substance use populations preferred.

Responsibilities

• Secure Medicaid and other benefits for individuals.
• Interview and screen for needs and program eligibility.
• Assist individuals in community integration and normalization.
• Coordinate resources and refer to community services.
• Provide transitional care linkage and follow-up from inpatient settings.
• Navigate health and social service systems with clients and families.
• Advocate for services and lead crisis intervention when needed.
• Maintain consumer records and ensure continuity of care with providers.

Skills

Policy Adherence

Crisis Management

Confidentiality

Communication

Problem Solving

Time Management

Teamwork

Technical Capacity

Client Focus

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: 650 State Watertown - Watertown, NY 13601Position Type: Full TimeSalary Range: $18.00 - $22.00 Hourly

Essential Functions (Job Duties)

• 1. Working to secure Medicaid and other relevant benefits.
• 2. Interviewing and screening for individuals needs and program eligibility.
• 3. Assisting individuals in maximizing community integration and normalization.
• 4. Providing leadership in the coordination of resources.
• 5. Referral of individuals to community and social support services.
• 6. Transitional Care and linkage, including follow-up from inpatient and other settings.
• 7. Provide support in navigating complex health care and social service systems.
• 8. Provide individuals and families support toward goals.
• 9. Provide advocacy for needed services.
• 10. Provide on-site crisis intervention and skill teaching when other services are not available.
• 11. Monitor and follow up contacts and other activities (at least one annual monitoring).
  • a. To ensure services are consistent with the individuals’ treatment plans.
  • b. To ensure services are adequately addressing individuals’ needs and wellness recovery goals.
• 12. Monitor progress by collaborating with:
  • a. The individual.
  • b. The individual’s family or collaterals.
  • c. Service providers.
  • d. Other relevant entities or individuals.
• 13. Consulting with collaterals, with clients’ permission, with the goal of improving the individuals’ outcomes while assisting them in addressing their goals.
• 14. Taking the lead role when collaborating with service providers in a coordinated effort to ensure continuity of care for the individual.
• 15. Preparing and maintaining consumer records in accordance with departmental procedures.
• 16. Developing other services to meet clients’ needs when no appropriate services exists, or when existing services are inadequate.
• 17. Reporting to supervisor/manager/director for all emergencies and other concerns and work toward a resolution.
• 18. Other duties as assigned to meet the needs of the consumers and department.
• 19. Adhere to agencies policies and procedures.

Competencies

• 1. Confidentiality
• 2. Crisis Management
• 3. Customer/Client Focus
• 4. Problem Solving/Analysis
• 5. Time Management
• 6. Communication Proficiency
• 7. Teamwork Orientation
• 8. Technical Capacity
• 9. Comply with all CABHS policies and procedures

QualificationsPhysical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of Work

This is a full-time position. 40 hours per week Workweek schedule: Schedule determined by supervisor to meet location/departmental needs.

Hours and schedules may vary depending on Company need and workload. Employees will be given as much notice as possible when such changes occur.

Travel

Minimal.

Required Education and Experience

• 1. High school diploma or equivalent.
• 2. Work with mental health or substance use populations preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.