Target Optical - Store Manager I # Q348 - Sterling Heights W

EssilorLuxottica; Sterling Heights (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in delivering exceptional guest experiences at a leading optical retail store. This role involves fostering a fun and engaging environment while ensuring operational excellence. With a focus on customer service, the Store Manager will drive results through effective team leadership, recruitment, and development. Join a global community dedicated to transforming vision care and enjoy a competitive rewards package, including healthcare and employee discounts. If you are passionate about making a difference in people's lives, this opportunity is for you!

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 3+ years experience in customer service or retail.
• Strong critical thinking and selling skills.

Responsibilities

• Lead a team to deliver outstanding guest experiences.
• Recruit and develop high caliber talent.
• Ensure store operations follow policies and procedures.

Skills

Customer Service

Critical Thinking

Selling Skills

Motivating Others

Entrepreneurial Mindset

Education

Bachelor's Degree or Equivalent Experience

Job description

Requisition ID:886345

Store #:00Q348 Target Optica

Position:Full-Time

Total Rewards:Benefits/Incentive Information

At Target Optical, we love the neighborhoods we belong to and that's why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we're proud and excited to help people look their best by carrying fashionable frames at a great value.

Together, we're on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests' lives and communities. See your future with Target Optical.

Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

At Target Optical we live to make our Guests Happy by making it simple and fun, to see great and look great. The Target Store Manager delivers this mission by leading a Team of high performing Team Members to deliver an incredible experience to each and every guest and in doing so meets all goals and commitments set by the brand.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules:


• Sets clear expectations that the store and Team Members be Guest Ready.


• Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are the two most important success factors in delighting guests.


• Orchestrates the flow on the floor, and is the caretaker to every guest and team member.


• Works with Team Members to develop clear action plans for immediate and future development.


• Ensures every Team Member is accountable to their action plans and commitments.


• Delivers clear motivating and developmental feedback in a timely manner.


• Creates a culture of being Simple, Fun and In-style.


• Completes annual performance reviews along with monthly coaching conversations with all Team Members.


• Clearly understands the driving factors for success within their own business.


• Identifies areas of opportunity and creates an action plan for improvement.


• Understands that the Guest experience drives the results.


• Develops a professional business relationship with the Target Optical doctor, in applicable states, that ensures the delivery of all components of the convenient, collaborative, and consultative eye exam experience. Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.


• Ensures a positive and productive Target Host relationship that contributes to growing the business. Meets regularly to discuss performance and collaborate on strategies to build the retail business.


• Recruits the highest caliber talent / maintains a bench of potential applicants


• Understands how the best performing Team Members work during peak traffic.


• Creates schedules taking into account business trends, forecast and host traffic.


• Owns the business and adjusts schedules as necessary to meet business need.


• Completes payroll weekly.


• Completes new hire and personnel change paperwork.


• Is accountable to store's shrink percentage.


• Conducts Physical Inventory twice per year.


• Completes monthly Store Visit Form for review with RTL and optical team.


• Ensures all operating policies and procedures are followed at the highest level to include merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.


• Ensures accurate completion of all sales transactions, and utilization of all sales strategies and resources.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience


• 3+ years experience in customer service or retail


• Entrepreneurial


• Drive for results


• Critical thinking


• Recruiting, selection and development of talent


• Selling skills


• Motivating and influencing others

PREFERRED QUALIFICATIONS

• Opticianary License or American Board of Opticials Certification


• 3+ years management or supervisory experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.



Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].



We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.