Target Customer Service Job, Work For Target From Home @ Joblagii ( Customer service )

Target; Annapolis (MD); On-site; USD 27,552 - 41,328; Full time

Job summary

Target in Annapolis is seeking a Service & Engagement Government Team Leader to guide a guest-focused team on delivering fast, friendly service and solving issues with care. You will drive store performance through coaching, scheduling, and development conversations while ensuring safety and compliance.

This position requires a 4-year degree, leadership experience, and the ability to lift up to 40 lbs and work a flexible schedule including weekends and holidays.

Qualifications

• 4-year college degree or equivalent experience.
• Strong interpersonal and verbal communication skills.
• Commercial business acumen: department performance, inventory, pricing, promotions.
• Leadership experience, ability to manage and hold others accountable.
• Ability to interact professionally with all levels of the organization.
• Strong cognitive skills – problem solving, decision making, financial and data evaluation.
• Proficiency in current technologies and quick adaptation to new tools.
• Effective workload management and the ability to prioritize tasks independently or as a team.
• Physical capability to lift 15 lbs routinely and occasionally up to 40 lbs.
• Access to all store areas, including ability to handle guest or employee issues.
• Reading and interpreting instructions, reports and records accurately.
• Experience with merchandizing, inventory control, and proper handling of merchandise.
• Ability to manage cash register operations and transactions accurately.
• Flexibility in scheduling, including nights, weekends, and holidays.

Responsibilities

• Build and lead a passionate and knowledgeable team of guest advocates and service & Engagement leaders focused on exceeding customer expectations through quick resolution and courteous interaction.
• Drive overall shop sales, understand the role of the team in boosting profitability, and support target outcomes.
• Plan, staff, and manage the workforce; create hiring plans, conduct talent recruitment, and foster a high‑performing culture.
• Provide ongoing training, coaching and performance management to staff, ensuring continuous skill development and engagement.
• Hold regular development conversations with leaders to share observations, recognize achievements and reinforce key guest‑service behaviors.
• Set clear performance expectations and conduct regular performance reviews to ensure compliance with company standards.
• Utilize business reporting and guest insights to troubleshoot issues, identify opportunities and drive continuous improvement.
• Respond promptly to negative customer experiences, de‑escalate situations, and empower the team to resolve service issues effectively.
• Create schedules that align with peak visitor times, key holiday events, and high traffic periods for all sales channels.
• Anticipate staffing needs or staffing changes based on merchandising or promotional activities.
• Champion full‑line product knowledge, ensuring the team can explain, train on and successfully sell offer suites such as Rewards, RedCard and Bell toll.
• Communicate forthcoming promotions, brand launches, and other marketing activities to keep the team up‑to‑date.
• Leverage guest survey data and other metrics to drive change in impact areas, and use feedback for team training and coaching.
• Lead the team in delivering efficient and error‑free checkout, self‑checkout, pick‑up, driver services and drive‑up experiences.
• Adhere to a schedule that supports business needs, including early mornings, nights, weekends, and holidays.
• Promote a culture of safety, compliance, and ethical conduct and hold staff accountable to these standards.
• Follow all health & safety training, procedures, and compliance guidelines.
• Manage store operational requests, emergencies, regulatory visits, and ad‑hoc tasks required by the business.
• Perform additional responsibilities as directed by the business.

Skills

Interpersonal skills

Verbal communication

Leadership experience

Problem solving

Financial and data evaluation

Workload management

Adaptability to new tools

Team management

Customer service orientation

Education

4-year college degree or equivalent experience

Tools

Cash register operations

Merchandising systems

Inventory control systems

Job description

Job Overview

Position: Service & Engagement Government Team Leader
Location: Annapolis, USA
Salary: $20‑30 per hour
Company: Target

Responsibilities

• Build and lead a passionate and knowledgeable team of guest advocates and service & Engagement leaders focused on exceeding customer expectations through quick resolution and courteous interaction.
• Drive overall shop sales, understand the role of the team in boosting profitability, and support target outcomes.
• Plan, staff, and manage the workforce; create hiring plans, conduct talent recruitment, and foster a high‑performing culture.
• Provide ongoing training, coaching and performance management to staff, ensuring continuous skill development and engagement.
• Hold regular development conversations with leaders to share observations, recognize achievements and reinforce key guest‑service behaviors.
• Set clear performance expectations and conduct regular performance reviews to ensure compliance with company standards.
• Utilize business reporting and guest insights to troubleshoot issues, identify opportunities and drive continuous improvement.
• Respond promptly to negative customer experiences, de‑escalate situations, and empower the team to resolve service issues effectively.
• Create schedules that align with peak visitor times, key holiday events, and high traffic periods for all sales channels.
• Anticipate staffing needs or staffing changes based on merchandising or promotional activities.
• Champion full‑line product knowledge, ensuring the team can explain, train on and successfully sell offer suites such as Rewards, RedCard and Bell toll.
• Communicate forthcoming promotions, brand launches, and other marketing activities to keep the team up‑to‑date.
• Leverage guest survey data and other metrics to drive change in impact areas, and use feedback for team training and coaching.
• Lead the team in delivering efficient and error‑free checkout, self‑checkout, pick‑up, driver services and drive‑up experiences.
• Adhere to a schedule that supports business needs, including early mornings, nights, weekends, and holidays.
• Promote a culture of safety, compliance, and ethical conduct and hold staff accountable to these standards.
• Follow all health & safety training, procedures, and compliance guidelines.
• Manage store operational requests, emergencies, regulatory visits, and ad‑hoc tasks required by the business.
• Perform additional responsibilities as directed by the business.

Qualifications

• 4‑year college degree or equivalent experience.
• Strong interpersonal and verbal communication skills.
• Commercial business acumen: department performance, inventory, pricing, promotions.
• Leadership experience, ability to manage and hold others accountable.
• Ability to interact professionally with all levels of the organization.
• Strong cognitive skills – problem solving, decision making, financial and data evaluation.
• Proficiency in current technologies and quick adaptation to new tools.
• Effective workload management and the ability to prioritize tasks independently or as a team.
• Physical capability to lift 15 lbs routinely and occasionally up to 40 lbs.
• Access to all store areas, including ability to handle guest or employee issues.
• Reading and interpreting instructions, reports and records accurately.
• Experience with merchandizing, inventory control, and proper handling of merchandise.
• Ability to manage cash register operations and transactions accurately.
• Flexibility in scheduling, including nights, weekends, and holidays.

Target is an equal‑opportunity employer. All qualified applicants will receive consideration for employment. Target will offer reasonable accommodations to qualified individuals with disabilities that comply with applicable laws. If you need assistance, please contact Target’s Human Resources at 1‑800‑440‑0680.