Taproom Server/Bartender

Hendler Family Brewing Co.; Framingham (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Taproom Server/Bartender to create memorable experiences for guests. This role is essential in delivering outstanding customer service while showcasing a passion for craft beer. You will engage with guests, provide knowledgeable recommendations, and ensure a clean and organized environment. Join a family-owned brewery that values tradition and innovation, and enjoy benefits like medical coverage from day one, a 401k match, and free beer weekly. If you're a team player eager to learn and contribute to a vibrant community, this opportunity is for you!

Benefits

Medical, Dental, Vision Insurance

Matching 401k

Paid Time Off

Training and Education

Employee Meals

Free Beer Weekly

Qualifications

• Must be 18+ years of age and have excellent communication skills.
• Previous experience in customer service or hospitality is preferred.

Responsibilities

• Deliver exceptional customer service and foster a welcoming atmosphere.
• Assist in fulfilling beverage orders and maintain cleanliness in the taproom.

Skills

Customer Service

Communication Skills

Teamwork

Knowledge of Craft Beer

Punctuality

Education

High School Diploma or equivalent

Tools

Toast

GrubHub

Job description

Job Title: Taproom Server / Bartender

Status: Full Time / Part Time

Reports to: Taproom Manager

JOB DESCRIPTION & EXPECTATIONS

As a Taproom Server / Bartender, you will be the face of our taproom, delivering exceptional customer service and fostering a welcoming atmosphere. Your role is pivotal in creating memorable experiences for our guests by providing knowledgeable beer recommendations and ensuring top-notch service. Your passion for craft beer and dedication to quality service will help drive our mission of honoring tradition and inspired innovation!

Essential Duties & Responsibilities

• Customer Service and Guest Experience:
  • Ensure excellent customer service to provide an outstanding guest experience at all times.
  • Greet guests with a friendly and welcoming demeanor.
  • Be knowledgeable about all food and beverage menu items, including new releases and seasonal offerings, to make informed recommendations.
  • Assist customers by taking and accurately processing food and beverage orders, including special attention to allergies, restrictions, and dietary preferences.
  • Answer and assist customers with questions, reservations, and general inquiries.
  • Maintain an accurate cash drawer and handle credit card transactions efficiently.
  • Check patrons' identification to ensure they meet minimum age requirements for alcohol consumption.
• Food and Beverage Operations:
  • Assist in fulfilling beverage orders through the service bar, ensuring proper pour, glassware, and sizing.
  • Deliver complete and accurate orders to tables or the take-out counter promptly.
  • Change kegs as necessary.
  • Complete orders with retail beer and merchandise to go.
• Cleanliness and Organization:
  • Maintain a clean, organized, and sanitary work environment, especially in high-contact areas.
  • Sanitize high-touch point areas regularly.
  • Check and maintain bathroom cleanliness.
  • Follow inventory procedures to keep the front of house appropriately stocked.
  • Assist with general Beer Hall/Kitchen organization and cleanliness.
  • Ensure the taproom is well-stocked and organized.
• Team Collaboration and Additional Responsibilities:
  • Work closely with counter service and runners to ensure the accuracy of food and beverage orders.
  • Communicate effectively with the manager on expo.
  • Assist other front-of-house operators as needed.
  • Support the taproom team in maintaining a positive and collaborative work environment.
  • Assist with setting up and breaking down events.
  • Perform additional duties or responsibilities as needed to support the taproom and ensure a great guest experience.

JOB REQUIREMENTS

Qualifications:

• Must be 18+ years of age
• Excellent communication and interpersonal skills
• Takes pride and responsibility in punctuality and teamwork
• Previous experience in a customer service or hospitality role
• Knowledge of craft beer is a plus but not required
• Must have or be able to obtain a food handler’s permit and alcohol server’s permit where applicable
• Willingness to continuously learn about our beer offerings and the craft beer industry
• Strong team player with a willingness to assist colleagues and contribute to a positive work environment
• Available for days, nights and weekend shifts of 5 hours or more.
• Must have Saturday and/or Sunday availability.
• Stand and walk for extended periods of time and lift up to 50 lbs.
• Ability to bend, reach, twist and use your hands and arms.
• Reliable transportation to and from assigned work location.
• Knowledge of Toast and GrubHub as a cashier/receiving or placing customer orders a plus.
• Has on-premise TIP Certification, or Alcohol Intervention Methods Certification a plus.
• Craft beer knowledge is a plus.

ABOUT US

The Hendler Family Brewing Company IS PROUDLY INDEPENDENT AND FAMILY-OWNED.

HBFCo was founded in 2011 by three brothers, Jack, Eric and Sam Hendler and is still family owned to this day. Our mission? Create high-quality products that honor tradition and the spirit of inspired innovation. With an entrepreneurial heart and a passion for people, we take pride in learning from and contributing to our vibrant community.

HBFCo is proud to offer the following benefits to our valued employees:

• Medical, Dental, Vision start on day one
• Matching 401k after 9 months of employment
• Paid time off, Vacation, Sick time, Company holidays
• Training and industry related education
• Membership in Master Brewers Association of America
• Employee Meals
• Free case of our beer weekly (must be 21+ years of age)

HBFCo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation due to a disability, please contact us at [e-mail].