Taproom Host - Guest Experience & Brand Ambassador

Victory Brewing Company; Lenover (PA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Referral program

Flexible schedules

Product discounts

Growth opportunities

Job summary

Victory Brewing Company in Lenover, PA is seeking a friendly Host to greet guests, manage seating, and provide an exceptional guest experience in our taproom and dining area.

You will answer calls, manage the waitlist with our table maintenance system, assist guests with merchandise questions, and support team members to ensure a smooth, welcoming service. This role emphasizes hospitality, teamwork, and product knowledge within a growing craft brewery.

Qualifications

• Excellent interpersonal skills and customer-facing communication.
• Experience discussing products in detail with guests.
• Ability to use POS and seating/table management tools.

Responsibilities

• Greet guests and seat them in the dining room.
• Answer phone calls and manage waitlist using the table maintenance system.
• Coordinate with staff to ensure smooth service.
• Process merchandise transactions at the POS and restock as needed.
• Maintain cleanliness of host area and surrounding spaces.

Skills

Interpersonal skills

Communication skills

Customer service

POS experience

Table Maintenance system

Tools

Table Maintenance technology

POS systems

Job description

Victory Brewing Company in Lenover, PA is seeking a friendly Host to greet guests, manage seating, and provide an exceptional guest experience in our taproom and dining area.

You will answer calls, manage the waitlist with our table maintenance system, assist guests with merchandise questions, and support team members to ensure a smooth, welcoming service. This role emphasizes hospitality, teamwork, and product knowledge within a growing craft brewery.