Ambassador – Oakley Taproom

MadTree Brewing Co.; Cincinnati (OH); On-site; USD 20,664; Part time

Benefits offered by this job

401(k) with company match

Free mental health support

Paid volunteer time

Flexible scheduling

Regular gift cards for food and beverages

Job summary

A popular brewery in Cincinnati is seeking a part-time Taproom Ambassador. The role pays $15 per hour plus tips and requires connecting with guests and creating memorable experiences. Candidates should have at least one year of experience in a customer-facing role. Responsibilities include delivering excellent service, assisting guests with reservations, and processing payments. The company fosters a community-focused atmosphere and offers a range of benefits, including mental health support and flexible scheduling.

Qualifications

• 1+ years experience in a sales, host, or similar role in a restaurant, bar, or retail environment.
• Comfortable with basic math and payment processing.
• Ability to create genuine connections with guests.

Responsibilities

• Deliver warm and welcoming experiences to guests.
• Assist guests with table reservations and navigate the taproom.
• Process payments accurately.

Skills

Great with People

Positive & Helpful Mindset

Money Handler

Team Player

Community Builder

Job description

Why Join MadTree Taproom as an Ambassador?

Position Summary:

Be the face of MadTree and the first impression for every guest who walks through our doors. As our Taproom Ambassador, you'll create memorable experiences, share your passion for craft beer and great food, and help build the welcoming community atmosphere that makes MadTree special. If you're someone who lights up when connecting with people, thrives in a dynamic environment, and takes pride in making someone's day better, this is your role.

• ✓ Transparent compensation: $15 per hour, plus tips
• ✓ Flexible scheduling that works with your life
• ✓ 401(k) with company match company-wide
• ✓ FREE mental health support (8 in-person/video sessions + unlimited text-based therapy)
• ✓ Paid volunteer time annually + company-wide Community Impact Day
• ✓ Enjoy what we create with regular gift cards for MadTree food, beverages, and merch
• ✓ Continued growth – Cross-training opportunities across hospitality operations
• ✓ Nature-inspired workspaces designed to connect people to nature and each other
• ✓ Face-to-face humanity — Real human connection, not screen isolation
• ✓ A team that gives a f*ck – People who are passionate and genuinely care

About MadTree Brewing

When MadTree sprouted in 2013, we were driven to craft great beer - but more importantly - to build something bigger than ourselves and the high-quality beer we produce. Since the beginning, we have cared deeply about creating meaningful connections with our communities. We embrace our name MadTree and work to celebrate and protect nature , while reducing our impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. The craftspeople at MadTree wake up every day to connect people to nature and each other.

We are MadTree. Inspiring Madness. Rooted in Purpose.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.

Part-Time Taproom Ambassador - $15/hour, plus tips
Accepting Applicants Aged 21+ years
Must have some availability on Sundays

As the Taproom Ambassador you will be a source of knowledge on all things MadTree. Helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom. Whether a guest needs directing to the Private Event they are attending or a complementary table reservation they are a part of, how to order food from our Kitchen, or selecting and purchasing pre-package beverages to take home or colorful merchandise options in our retail space, you will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of Connect, Grow, and Give a F*ck.

We’re ideally looking for someone with 1+ years experience in a sales, host or similar role in a restaurant, bar, or retail environment (but we are willing to train), and some of your responsibilities will include…

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by Leadership.

Skills that will help you succeed in this role:

• Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back