Ambassador – Oakley Taproom

MadTree Brewing Company; Cincinnati (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Transparent compensation

401(k) - save for the future

Mental health support

Volunteer time + Community Day

Employee discounts on MadTree products

Cross-training opportunities

Nature-inspired workspaces

Face-to-face human connection

Caring team culture

Job summary

MadTree Brewing Company in Cincinnati's Oakley Taproom is seeking a Part-Time Taproom Ambassador to greet guests, guide experiences, and help create a welcoming atmosphere. You will be the face of MadTree, connecting guests with our menu, beverages, and merchandise while upholding the brand values of warmth and hospitality.

You’ll support team operations, handle payments, and contribute to a vibrant guest experience that reflects MadTree’s community focus and dedication to great beer and food.

Qualifications

• Deliver a warm and welcoming experience to all guests.
• Exceed guest expectations through service sequences.
• Understand reservations and assist guests in locating their tables.

Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.

Skills

Great with People

Positive Mindset

Money Handling

Team Player

Community Builder

Job description

Why Join MadTree Taproom as an Ambassador?

Be the face of MadTree and the first impression for every guest who walks through our doors. As our Taproom Ambassador, you’ll create memorable experiences, share your passion for craft beer and great food, and help build the welcoming community atmosphere that makes MadTree special. If you’re someone who lights up when connecting with people, thrives in a dynamic environment, and takes pride in making someone’s day better, this is your role.

Total Rewards & Benefits

• Transparent compensation -$15.00
• 401(k) - save for what’s next and help build your future
• FREE mental health support - 8 in-person/video sessions + unlimited text-based therapy
• Paid volunteer time annually + company-wide Community Impact Day
• Enjoy what we create - Team member discounts plus regular gift cards for MadTree food, beverages, and merch
• Continued growth - Cross-training opportunities across hospitality operations
• Nature-inspired workspaces - Designed to connect people to nature and each other
• Face-to-face humanity - Real human connection, not screen isolation
• A team that gives a f*ck - People who are passionate and genuinely care

About MadTree

Founded in 2013, MadTree is an award-winning brewery that’s rooted in Cincinnati and planted in purpose. Driven to craft great beer - but more importantly - build a business dedicated to doing good, MadTree protects and celebrates nature while reducing impact on the environment. MadTree is a B Corp certified company and proud member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. MadTree strives to create warm and welcoming experiences, exceed expectations, and most importantly, plant a better community. They put purpose in every pour, and raise a glass to doing things differently.

About Oakley Taproom

The Oakley Taproom is MadTree’s flagship location and the heart of our company. It’s the place where community, craft, and culture come together.

Transforming a former paperboard recycling facility and airplane hangar into a 50,000 sq. ft. brewery and beer destination, our Oakley Taproom opened in early 2017. As craft beer was booming in Cincinnati and beyond, the expansion positioned MadTree as a major force in the local beer community and marked our evolution from a beloved neighborhood brewery into one of the region’s most iconic craft beer destinations. Today, our Oakley Taproom serves as the home of our beer production, our corporate offices, and the teams who help bring our purpose to life every single day.

Nestled in the heart of Oakley, the space was intentionally designed to be a true neighborhood gathering place where people can connect, celebrate, and feel a sense of belonging. Featuring expansive indoor spaces, a massive beer garden and patio, a signature living wall, large private event venues, and year-round programming, the Taproom creates energy and experiences that go far beyond simply serving beer.

As the flagship of the MadTree brand, the Taproom carries forward our commitment to warm hospitality, thoughtful experiences, and creating spaces where community thrives. More than a brewery or taproom, this is the living heartbeat of MadTree; a place built to gather, celebrate, and grow alongside the community that helped make us who we are.

MadTree is committed to building a diverse, equitable, and inclusive workforce that inspires madness while being rooted in purpose. We offer a competitive compensation package plus great benefits like subsidized health insurance, a retirement plan with a match, free mental health therapy visits, paid time off, and many other great perks.

Position Summary

As the Taproom Ambassador you will be a source of knowledge on all things MadTree. Helping to guide the experience of our guests as they arrive and navigate our popular Oakley Taproom. Whether a guest needs directing to the Private Event they are attending or a complimentary table reservation they are a part of, how to order food from our Kitchen, or selecting and purchasing pre-package beverages to take home or colorful merchandise options in our retail space, you will be driving their experience through the warm and welcoming experience your provide. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of… Connect, Grow, and Give a F*ck.

LOCATION: Oakley

STATUS: Part-Time

REPORTS TO: Assistant General Manager

SHIFTS: Must have availability (at least two of the days) Friday, Saturday, Sunday.

COMPENSATION RANGE: $15.00

Essential Duties And Responsibilities

• Delivering a warm and welcoming experience to all guests; facilitating all guest requests and needs, and resolving or escalating any guest concerns or issues.
• Exceeding the expectations of your guests through the execution of our Service Sequence.
• Have a knowledge and understanding of table reservations in the taproom for each shift, assisting guests as they arrive to locate their table(s) quickly and efficiently.
• Processing payments, including cash, credit, and contactless payment methods accurately while following company rules on money handling.
• Execute the rotating merchandising displays from planograms provided by leadership.

Skills That Will Help You Succeed In This Role

• Great with People: You're warm & welcoming with a natural talent for making genuine connections that guests remember
• Positive & Helpful Mindset: You bring an upbeat attitude and strong desire to assist others and exceed their expectations
• Money Handler: You're comfortable with basic math and payment processing, ensuring accuracy in every transaction
• Team Player: You work collaboratively, share ideas freely, and help the team reach collective goals through effective communication
• Community Builder: You actively contribute to planting a better community in the workplace and beyond by participating in volunteer events and projects that give back