Tapestry Sr. Microsoft 365 Platform Engineer
Tapestry
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Benefits offered by this job
Job summary
Tapestry is seeking a Sr. Microsoft 365 Platform Engineer to strengthen and scale our Microsoft 365 support and engineering capabilities. This role will serve as a technical leader within the M365 ecosystem, providing expert-level support, governance, and security best practices across the organization.
The Sr. Microsoft 365 Platform Engineer will help shape the M365 roadmap, ensure platform stability, improve adoption, and deliver a high-quality support experience to meet evolving business
Qualifications
- 7+ years of IT experience with 5+ years in hands-on Microsoft 365 engineering.
- Deep expertise across core M365 workloads (Exchange, SharePoint, Teams, Entra ID, Intune).
- Strong understanding of identity, authentication, conditional access, and modern endpoint management.
- Proven experience designing governance, compliance, and security controls in M365.
- Demonstrated ability to lead complex technical initiatives and influence platform strategy.
- Excellent communication skills translating technical concepts for non-technical audiences.
Responsibilities
- Serve as the senior technical authority for the Microsoft 365 platform, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Purview, and Power Platform.
- Design, implement, and maintain scalable M365 solutions aligned with security, compliance, and governance standards.
- Lead complex troubleshooting efforts and provide Tier 3/4 escalation support for M365-related issues.
- Proactively identify platform risks, performance issues, and opportunities for optimization.
- Define and enforce M365 governance models, including data lifecycle management, retention policies, sensitivity labels, and access controls.
- Partner with Security, Legal, and Compliance teams to ensure alignment with regulatory requirements.
- Improve and maintain the organization's data governance and information protection posture using Purview and related tools.
- Contribute to the long-term M365 roadmap, aligning platform capabilities with business objectives.
- Evaluate new Microsoft features and services, recommending adoption and rollout.
- Drive standardization and best practices across collaboration, identity, and endpoint management.
- Act as a trusted advisor to business users and IT stakeholders, providing guidance and solutions.
- Deliver responsive, high-quality support while balancing operations with strategic initiatives.
- Collaborate with Service Desk and other IT teams to improve support processes, documentation, and knowledge transfer.
- Provide technical guidance and mentorship to engineers, administrators, and support staff.
- Develop and maintain technical documentation, standards, and runbooks.
- Support training and enablement to increase adoption and effective use of M365.
Skills
Tools
Job description
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Tapestry is seeking a Sr. Microsoft 365 Platform Engineer to strengthen and scale our Microsoft 365 support and engineering capabilities. This role will serve as a technical leader within the M365 ecosystem, providing expert-level support, driving governance and security best practices, and partnering closely with business stakeholders to enable productivity and collaboration across the organization.
The Sr. Microsoft 365 Platform Engineer will play a critical role in shaping the M365 roadmap, ensuring platform stability, improving adoption, and delivering a high-quality support experience. This position is key to maintaining continuity, advancing our data governance posture, and evolving our support model to meet growing business needs.
- Serve as the senior technical authority for the Microsoft 365 platform, including Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Purview, and Power Platform.
- Design, implement, and maintain scalable M365 solutions aligned with security, compliance, and governance standards.
- Lead complex troubleshooting efforts and provide Tier 3/4 escalation support for M365-related issues.
- Proactively identify platform risks, performance issues, and opportunities for optimization.
- Define and enforce M365 governance models, including data lifecycle management, retention policies, sensitivity labels, and access controls.
- Partner with Security, Legal, and Compliance teams to ensure alignment with regulatory and organizational requirements.
- Improve and maintain the organization's data governance and information protection posture using Microsoft Purview and related tools.
- Contribute to and help execute the long-term M365 roadmap, aligning platform capabilities with business objectives.
- Evaluate new Microsoft features and services, making recommendations for adoption and rollout.
- Drive standardization and best practices across collaboration, identity, and endpoint management.
- Act as a trusted advisor to business users and IT stakeholders, providing clear guidance and solution-oriented recommendations.
- Deliver responsive, high-quality support while balancing operational needs with strategic initiatives.
- Collaborate with Service Desk and other IT teams to improve support processes, documentation, and knowledge transfer.
- Provide technical guidance and mentorship to engineers, administrators, and support staff.
- Develop and maintain technical documentation, standards, and runbooks.
- Support training and enablement efforts to increase adoption and effective use of M365 services.
- 7+ years of experience in IT, with 5+ years of hands-on Microsoft 365 engineering experience.
- Deep expertise across core M365 workloads (Exchange, SharePoint, Teams, Entra ID, Intune).
- Strong understanding of identity, authentication, conditional access, and modern endpoint management.
- Proven experience designing and implementing governance, compliance, and security controls in M365.
- Demonstrated ability to lead complex technical initiatives and influence platform strategy.
- Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
- Microsoft certifications (e.g., Microsoft 365 Enterprise Administrator Expert, Security Administrator, or equivalent).
- Experience with PowerShell automation and Power Platform (Power Automate, Power Apps).
- Experience supporting enterprise-scale M365 environments.
- Prior experience acting as a technical lead or senior escalation point.
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulate paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Tapestry, Inc.
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Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.
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