Talent Systems Specialist

PSA Airlines, Inc.; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

PSA Airlines, Inc. is seeking a Talent Systems Specialist to provide day-to-day administration and technical support for talent systems, including iCIMS, and to develop automations and AI-enabled agents to streamline Talent Acquisition and People Team processes.

The role focuses on system administration, automation, data reporting, and collaboration with stakeholders to improve efficiency and accuracy across recruiting operations.

Qualifications

• Experience supporting recruiting, HR, business systems, workflow automation, or related function.
• Working knowledge of enterprise technology platforms and ability to learn new systems.
• Ability to troubleshoot issues, document solutions, and communicate with technical and non-technical stakeholders.
• Experience building, testing, or maintaining workflow automations, low-code tools, or AI-enabled tools.
• Experience with reporting, dashboards, process mapping, project support, change management, or user training.
• Must be authorized to work in the U.S.

Responsibilities

• Administer, support, and troubleshoot ATS and talent systems (including iCIMS).
• Configure releases, enhancements, and system maintenance for reliable performance.
• Design, test, deploy workflow automations to reduce repetitive work and improve handoffs.
• Create and configure AI-enabled agents for TA use cases with governance.
• Map processes, gather requirements, and support talent systems projects.
• Develop user guides, training materials, and SOPs for systems and automations.

Skills

Troubleshooting

Documentation

Stakeholder communication

Workflow automation

Low-code / AI tools

Reporting / dashboards

Process mapping

Project support

Change management / training

English proficiency

Education

High school diploma or equivalent

Bachelor's degree in HR, IS, Business, Data Analytics, or related field

Tools

iCIMS

Microsoft Power Automate

Copilot Studio

Microsoft Lists

SharePoint

Teams

Job description

Overview

Let your career take off with PSA Airlines

About PSA

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Responsibilities

Position Summary

The Talent Systems Specialist provides day‑to‑day administration and technical support for talent systems, including the Applicant Tracking System (iCIMS), and develops practical automations and AI‑enabled agents that improve service, reduce manual work, and strengthen Talent Acquisition and People Team processes.

Job Responsibilities

System Administration and Support

• Administer, support, and troubleshoot ATS and other talent systems used by Talent Acquisition and the People Team, including user, candidate, workflow, access, integration, and data issues.
• Support system configuration, testing, releases, enhancements, and ongoing maintenance to promote reliable and effective system performance.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Automation and AI Enablement

• Design, build, test, document, deploy, monitor, and maintain workflow automations that reduce repetitive work, improve handoffs, and increase process consistency.
• Create and configure AI‑enabled agents to support approved Talent Acquisition and People Team use cases, including information retrieval, guided support, task assistance, and process enablement.
• Investigate automation or agent failures, complete repairs, and coordinate escalations when issues require additional technical or vendor support.
• Apply appropriate human review, access controls, testing, documentation, and change management to support responsible and sustainable use of automation and AI.

Process Improvement and Project Support

• Partner with stakeholders to map processes, identify improvement opportunities, and translate business needs into system, automation, or agent requirements.
• Support talent systems projects from requirements gathering and testing through implementation, communication, adoption, and post‑launch support.
• Maintain solution documentation, work instructions, change logs, support records, and standard operating procedures for systems, automations, and agents.

Data, Reporting, and Quality

• Create and maintain recurring reports, dashboards, metrics, and data‑quality checks that support recruiting and People Team decision‑making.
• Research discrepancies, partner with process owners to correct issues, and strengthen data integrity.
• Use system and process data to identify trends, recurring support needs, and opportunities for additional automation or continuous improvement.

Collaboration, Customer Support, and Adoption

• Serve as a responsive point of contact for talent systems support, training, and adoption needs.
• Collaborate with Talent Acquisition, People Team partners, Information Technology, Security and Compliance, and external vendors to deliver effective and compliant solutions.
• Develop user guides, checklists, training materials, and standard operating procedures that promote consistent system use.

Position Specifics

Qualifications

Required

• High school diploma or equivalent.
• Previous experience supporting recruiting, human resources, business systems, workflow automation, or a related function.
• Working knowledge of Microsoft 365 applications and experience learning or supporting enterprise technology platforms.
• Demonstrated ability to troubleshoot issues, document solutions, manage details, and communicate effectively with technical and non‑technical stakeholders.
• Experience building, testing, or maintaining workflow automations, low‑code solutions, or AI‑enabled tools.
• Experience with reporting, dashboards, process mapping, project support, change management, or user training.
• Ability to speak, read, and write in English.
• If hired, must be able to demonstrate authorization to work in the U.S.

Preferred

• Bachelor's degree in Human Resources, Information Systems, Business, Data Analytics, or a related field.
• Experience with iCIMS or another applicant tracking system.
• Experience with Microsoft Power Automate, Copilot Studio, Microsoft Lists, SharePoint, Teams, or comparable automation and agent‑building platforms.
• Working knowledge of data privacy, access controls, responsible AI practices, and compliance considerations related to employment and staffing.

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to the Director of Crew Recruiting and Systems.

Authorities: None

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance: All employees are required to pass the fingerprint‑based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre‑employment drug screen.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.