Talent Specialist

tti; Olive Branch (MS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) savings plan

Tuition reimbursement

On-site wellness and fitness center

Job summary

Milwaukee Tool is seeking a Talent Specialist to support the Talent Solution Center and serve as the initial contact for employees. You will help manage employee data, assist in Talent projects, and ensure scalable service delivery across the organization.

The role requires an associate degree and a proven ability to work in a fast-paced environment. You will collaborate with Talent teams, support onboarding, and help with HR data audits and reporting.

Qualifications

• Associate degree in Business Administration or Communications is required.
• Fast-paced, high-volume environment experience is preferred.
• Attention to detail, organization, time management and follow-up skills are required.
• Proficiency in Excel is preferred.

Responsibilities

• Help Case Support: address Help Cases in Workday and over the phone for benefits, payroll, time/attendance and policies.
• Document onsite inquiries and resolutions in the Workday Help case system.
• Deliver exceptional customer service to employees with professionalism and empathy.
• Escalate complex issues to HR Help Desk Manager or HR specialist for resolution.
• Maintain knowledge of Talent policies and procedures to ensure accurate responses.

Skills

Fast-paced environment

Attention to detail

Time management

Professionalism

Confidentiality

Independent work

Customer service

Education

Associate degree in Business Administration or Communications

Tools

Workday

Kronos/UKG

Job description

INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit.

Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen.

Your Role on Our Team:

As a Talent Specialist on the Talent Solution Center team, you will support both the Talent Team and be the initial point of contact for employees. This role is pivotal in ensuring efficient, consistent, and scalable service delivery across the organization and is responsible for assisting in the execution of Talent projects and managing employee data.

You'll be DISRUPTIVE through these duties and responsibilities:

• Help Case Support: Skillfully address Help Cases within the Workday platform and over the phone line, ensuring timely and high-quality resolutions to general inquiries regarding benefits, payroll, time/attendance, and internal Milwaukee Tool Policies, while maintaining effective communication with employees.
• Document onsite inquiries and resolutions in the Workday Help case system, maintaining detailed records for future reference.
• Deliver exceptional customer service to employees, demonstrating empathy, professionalism, and patience in all interactions.
• Escalate complex or sensitive issues to the HR Help Desk Manager or appropriate HR specialist for further investigation and resolution.
• Maintain up-to-date knowledge of Talent policies, procedures, and best practices to ensure accurate and consistent responses to inquiries.
• Complete Workday Inbox Tasks and promptly address pending items.
• Support employee data audits to ensure data integrity for the business.
• Assist in employee data pulls to support projects across the business.

Employee Onboarding:

• Assist in the new hire day 1 orientation.
• Assist in the new hire onboarding process in Workday for all new hires.
• Ensure all necessary materials, technology, and facilities are prepared and available for orientation sessions.
• Work collaboratively with the Talent Acquisition team to provide a successful orientation and onboarding experience for all new hires.
• Complete the verification of new employee I9 documents and the employer section of the I9 form within the federally mandated timeframes.
• Resolve any tentative non-confirmations from E-Verify while adhering to E-Verify rules and regulations.

Compliance:

• Maintain employee files in compliance with applicable laws and regulations, including proper filing and retention of I9 documents.
• Carry out the company's policies and practices and elevate any concerns that are not in compliance with local, state, and federal laws.
• Review Background check results and communicate with Talent Management if results are ineligible for hire.

Talent Support Assist Talent Learning, Acquisition, and Management with administrative tasks and data reporting as needed. Tasks may include but are not limited to: all employee meetings and event set up, job fairs, retrieving data reports and data entry in HRIS and eLearning systems, and ordering supplies.

Fulfill any other duties as assigned.

The TOOLS you'll bring with you:

• This position requires an associate degree in Business Administration or Communications and/or equivalent experience.
• A demonstrated ability to work in a fast-paced, high-volume environment.
• An outstanding attention to detail, organization, time management, and follow - up skills.
• A high level of professionalism, confidentiality, and the ability to work independently as well as on a team.
• Proficient in Excel.

Other TOOLS we prefer you to have:

• At least one year of experience in a similar position is preferred.
• Previous experience in an office environment.
• Previous experience in Workday and Kronos/UKG.

Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace.
• Sitting for prolonged periods of time.
• Prolonged exposure to computer screens.
• Repetitive use of hands and fingers to operate office equipment.
• Moderate noise such as talking, computers, phones, and printers.
• Must be able to lift up to 25 pounds at a time.
• May require travel dependent on company needs.

We provide these great perks and benefits:

• Robust health, dental and vision insurance plans.
• Generous 401 (K) savings plan.
• Tuition reimbursement.
• On-site wellness, fitness center, food, and coffee service.
• And many more, check out our benefits site HERE.

Milwaukee Tool is an equal opportunity em