Talent Pool US – Service Coordinators

Accelleron; Franklin Township (NJ); On-site; USD 65,000 - 75,000; Full time

Job summary

Accelleron is looking for a Service Coordinator to join their talented team, supporting customer satisfaction through exceptional service management. This full-time role involves coordinating service jobs, managing customer relations, and ensuring compliance with contracts. With a focus on sustainability in the marine and energy sectors, you will have access to competitive benefits and career development opportunities.

Benefits

Medical, Dental, and Vision Insurance

401(k) plan with company matching

Paid Time Off (PTO)

Flexible Work Options

Tuition Reimbursement

Wellness Programs

Qualifications

• 2 years of experience in marine or power generation field.
• Hands-on experience in servicing heavy equipment.
• Strong written and spoken communication skills.

Responsibilities

• Drive customer satisfaction and manage service jobs.
• Act as a point of contact for customers during service.
• Ensure compliance with contractual obligations and quality standards.

Skills

Customer Satisfaction

Resource Management

Communication Skills

Problem Solving

Education

Bachelor's Degree (preferred)

Tools

SAP

Job description

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Global HR and Recruitment Operations Specialist | Talent Acquisition, HR Operations

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Location:

United States of America: Bolingbrook, IL

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United States of America: Kent, WA

United States of America: Miramar, FL

United States of America: Somerset, NJ

Your responsibilities:

• Drive customer satisfaction by delivering excellent service execution, ensuring efficient resource management (service engineers, spare parts, tools).
• Act as the single point of contact for customers during service job execution, handling scheduling, quotations, and invoicing.
• Single Point for Customer: Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
• Coordination: Coordinates, plans, schedules, and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Contract Management: Manages customer satisfaction by ensuring that Accelleron fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes.
• Service Order Process: Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting & Documentation: Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
• One Accelleron: Cooperates and coordinates activities with other Accelleron units and teams to harmonize service activities and to maximize service sales at every opportunity. Ensures the transfer of Service findings to the product / system local business units for improvement of their offerings.

Your background:

• 2 years of experience in the marine or power generation field, working as a service engineer.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing heavy marine or power generation equipment.
• Knowledge of SAP or similar ERP systems.
• The ability to spend approximately 10 to 20 days traveling to domestic locations in Mexico or the United States.
• Proven leadership skills, with a collaborative, solution-focused approach.
• Strong written and spoken communication skills.
• Bachelor's degree preferred but not mandatory

At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:

• Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
• Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counselling and resources for mental health.
• Competitive Salary: We offer market-competitive pay with regular reviews.
• Retirement Plan: 401(k) plan with company matching to help you save for the future.
• Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.

Work-Life Balance

• Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
• Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
• Parental Leave: Paid leave for new parents to bond with their child.

Professional Development

• Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
• Tuition Reimbursement: Support for continuing education and professional certifications.
• Career Advancement: Opportunities for career development, internal mobility, and leadership training.
• Employee Discounts: Discounts on products, services, or memberships.
• Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
• Social Events: Company-sponsored events and activities to build a sense of community.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Manufacturing, and Engineering

• Industries

  Industrial Machinery Manufacturing, Motor Vehicle Manufacturing, and Maritime Transportation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

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