Talent Pool – United States Service Engineers & Service Technicians

Accelleron; Kent (WA); On-site; USD 68,000 - 152,000; Full time

Job summary

Accelleron is seeking Service Engineers in the United States for their Talent Pool. In this role, you will perform service tasks, contribute to customer satisfaction, and help maintain the Accelleron reputation. Ideal candidates will have a Diploma in Mechanical Engineering and experience in customer-facing service roles. The position offers competitive compensation and a comprehensive benefits package to support work-life balance.

Benefits

Medical, Dental, and Vision Insurance

401(k) plan with company matching

Paid Time Off (PTO)

Flexible Work Options

Tuition Reimbursement

Qualifications

• Ability to identify, diagnose, and resolve technical issues efficiently.
• Experience handling service jobs with high safety and quality standards.
• Willingness to travel to client locations.

Responsibilities

• Perform service tasks like installation, commissioning, and routine maintenance.
• Execute service work according to customer orders and maintain good relationships.
• Prepare documents and reports as required.

Skills

Customer Relationship Management

Troubleshooting

Technical Analysis

Safety Compliance

Education

Diploma in Mechanical Engineering

Job description

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Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Description

Drive customer satisfaction by competent and timely execution on a high-quality level of service jobs on site and in the workshop. Positively influence the Accelleron reputation by dedicated and professional approach to the customer.

Your Responsibilities

• Service Delivery: Performs Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.,).
• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.
• Materials & Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Documentations & Reports: Prepares all documents and reports according to to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Troubleshooting: Troubleshoots simple equipment failure and makes recommendations to avoid repeating the problem in the future.
• Operational Excellence: Provides recommendations to management to improve operations and customer service.
• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
  
  

Your Background

• Diploma in Mechanical Engineering or similar field.
• Sound knowledge in reading technical drawings and measuring instruments, Ability to identify, diagnose, and resolve technical issues efficiently.
• Experienced in dealing with customer with different background, handling service jobs with high safety and quality standards.
• Working in difficult environment (temperature, noise, dirt)
• Willingness to travel to client locations for on-site support and to work irregular hours as needed.
  
  

Locations available near:

• Seattle, WA
• Los Angeles, CA
• Chicago. IL
• Houston, TX
• Somerset, NJ
• Miami, FL
  
  

Benefits Overview For Permanent Full-Time Employees

At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:

Health & Wellness

• Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
• Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.
  
  

Financial Security

• Competitive Salary: We offer market-competitive pay with regular reviews.
• Retirement Plan: 401(k) plan with company matching to help you save for the future.
• Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.
  
  

Work-Life Balance

• Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
• Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
• Parental Leave: Paid leave for new parents to bond with their child.
  
  

Professional Development

• Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
• Tuition Reimbursement: Support for continuing education and professional certifications.
• Career Advancement: Opportunities for career development, internal mobility, and leadership training.
  
  

Additional Perks

• Employee Discounts: Discounts on products, services, or memberships.
• Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
• Social Events: Company-sponsored events and activities to build a sense of community.
  
  

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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