Talent Acquisition Operations Partner

Modernizing Medicine, Inc; Concord (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Job summary

ModMed is seeking a Talent Acquisition Enablement & Operations Partner to architect an AI-first recruitment ecosystem. You will redesign global TA workflows, empower recruiters and hiring managers with AI-driven tools, and lead adoption across our global footprint.

The role focuses on educating teams, tracking tool adoption, and aligning with Workday, Ashby, and Gem CRM integrations. The ideal candidate has 10+ years in TA with a strong emphasis on operations and AI-driven process redesign, plus

Qualifications

• 10+ years in Talent Acquisition, with at least 2 years in TA Operations, Enablement, or AI-driven process redesign.
• Proven experience building AI-native workflows using tools like Gemini, ChatGPT, Claude, or talent platforms (Eightfold AI, Gem, Juicebox, Noonai).
• 2-3 years configuring and optimizing Workday Recruiting, Greenhouse, Ashby, or similar ATS workflows and integrations.
• Strong background in corporate training, instructional design, or change management with a knack for turning skeptics into power-users.
• Advanced proficiency in Excel/Google Sheets and visualizing metrics in Tableau, PowerBI, or DOMO.
• Excellent ability to translate complex AI processes for non-technical stakeholders and hiring managers.

Responsibilities

• Workflow Architecture: redesign end-to-end recruitment workflows to AI-native pipelines.
• Playbook Development: create a modern TA playbook and standardize AI tool usage.
• AI Assessment Literacy & Training: design and deliver learning programs for TA teams.
• Adoption Tracking: lead change management and adoption metrics for new tools.
• Hiring Team Enablement: help teams translate AI insights into effective interviews.
• Tech Stack Optimization & Workday Integration: architect TA tech stack and ensure interoperability with Workday, Ashby, Gem CRM, LinkedIn Recruiter.

Skills

Talent Acquisition

TA Operations

AI-driven processes

AI fluency

Enablement & coaching

Data literacy

Excel/Sheets

Tableau/PowerBI/DOMO

Communication with stakeholders

Change management

Tools

Workday Recruiting

Greenhouse

Ashby

Job description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for "Technology Team of the Year"
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Job Description Summary

As the Talent Acquisition Enablement & Operations Partner, you will architect the transition to an AI-First talent acquisition ecosystem. This role is not just about keeping the trains running; it’s about redesigning our global recruitment processes from the ground up using advanced AI workflows.

A critical priority for this role will be hiring team enablement - equipping recruiters and hiring managers with the education, tools, and objective AI assessment criteria needed to identify top talent efficiently, minimize bias, and drive high-velocity, high-quality hiring across our global footprints.

Core Responsibilities

AI-First Process Redesign & Optimization

• Workflow Architecture: Evaluate and completely redesign end-to-end recruitment workflows, shifting from legacy, manual processes to high-efficiency, AI-native talent pipelines (sourcing, screening, scheduling, and engagement).
• Playbook Development: Author and maintain the modern TA "Best Practices" playbook, standardizing how AI tools are used to optimize daily workflows for recruiters, coordinators, and interviewers.

Education, Adoption & Change Management

• AI Assessment Literacy & Training: Design and deliver continuous learning programs for the team and onboarding modules for the Talent Acquisition Team to elevate the TA team's technical proficiency and AI fluency.
• Adoption Tracking: Lead change management strategies for all new tool rollouts across Talent, tracking user adoption rates and gathering qualitative feedback to overcome friction and ensure full utilization of technology investments.
• Hiring Team Enablement: Enable hiring teams to seamlessly transition insights from AI top-of-funnel assessments into targeted, high-impact human interviews.

Tech Stack Optimization & Workday Integration business architect

• System Design: Act as the primary business architect for the global TA tech stack, ensuring seamless interoperability between Workday HCM, Ashby ATS, Gem CRM, LinkedIn Recruiter, and automated coordination tools.
• Smart Configurations: Collaborate with the People Tech team to build native Workday workflows that integrate third-party AI assessment platforms, job boards, and automated communications.

Analytics, Adoption Insights & Data Integrity

• Efficiency Metrics: Partner with People Analytics to architect a comprehensive dashboard (Workday, Tableau, or PowerBI) that measures traditional KPIs (Time-to-Fill, Funnel Conversion) alongside AI efficiency metrics (AI adoption velocity, automated screening accuracy, and time saved).
• Strategic Insights: Translate complex process data and adoption metrics into actionable, executive-level insights to guide future workforce planning and tooling investments.

Qualifications & Skills

Required Qualifications

• Experience: 10+ years in Talent Acquisition, with at least 2 years heavily focused on TA Operations, Enablement, or AI-driven process redesign.
• AI Fluency & Framework Design: Proven experience building AI-native workflows using tools like Gemini, ChatGPT, Claude, or specialized talent platforms (e.g., Eightfold AI, Gem, Juicebox, Noonai). Demonstrated ability to design structured candidate assessment criteria.
• ATS Expertise: 2-3 years of hands-on experience configuring and optimizing Workday Recruiting, Greenhouse, Ashby, or other leading ATS workflows and integrations.
• Enablement & Coaching Toolkit: Strong background in corporate training, instructional design, or change management, with a knack for turning skeptics into power-users.
• Data Literacy: Advanced proficiency in Excel/Google Sheets and experience visualizing process metrics within Tableau, PowerBI, or DOMO.
• Communication Style: Exceptional ability to translate complex technical processes, AI logic, and constraints into clear, empathetic, and practical guidance for non-technical stakeholders and hiring managers.

Preferred Skills

• Ashby Implementation and Optimization
• Project Management Professional (PMP) or Agile certification.
• Experience leading global change management initiatives.

ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.