Talent Acquisition Analyst, External Workforce & Managed Service Provider

Toyota North America; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Team Member Vehicle Purchase Discount

Toyota Team Member Lease Vehicle

Comprehensive health care and wellness

401(k) with company match

Job summary

Toyota North America is seeking a Talent Acquisition Analyst, External Workforce & MSP, to join our Plano, TX team. The role emphasizes governance over MSP programs, data quality, and scalable processes for external workers and supplier relationships.

The analyst will own operational oversight, audits, and continuous improvement, collaborating with HR, procurement, and finance to drive efficiency, accuracy, and compliant workforce strategy. This is a US-based role requiring travel about 25%.

Qualifications

• 5+ years in MSP programs, workforce management, vendor management, or related operations.

Responsibilities

• Serve as the operational lead for MSP and external workforce processes including intake, requisition support, onboarding, assignment changes, extensions, and invoicing.
• Lead workforce audits, data validation, lifecycle controls, and remediation actions for compliance and risk.
• Drive external workforce classification, staff augmentation reviews, and SOW-to-contingent conversions.
• Partner with MSP, suppliers, Procurement/IPSS, HR Technology, Finance, Legal, and business leaders to adopt approved processes.
• Lead process improvement, automation, and technology enablement for external workforce operations.
• Develop SOPs, dashboards, metrics, and program insights to inform leadership decisions.

Skills

MSP experience

Vendor management

Workforce operations

Excel

Data analysis

Dashboards/analytics

Stakeholder management

Travel readiness

Tools

Workday

Power BI

Power Automate

Power Apps

SharePoint

Lists

Forms

Job description

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Toyota’s Human Resources Department is looking for a passionate and highly motivated **Talent Acquisition Analyst, External Workforce & Managed Service Provided (MSP). **This position will report to the Manager, Talent Acquisition.

This TA Analyst serves as an operational subject matter expert responsible for day-to-day governance, operational oversight, analysis, and continuous improvement of Toyota’s external workforce and MSP program. The role independently manages complex workforce lifecycle activity, evaluates program and supplier issues, validates data across systems, leads audits and classification reviews, coordinates corrective action, and maintains accurate, audit-ready reporting and standard work.

The position exists to strengthen program execution, workforce visibility, risk management, and scalability as Toyota expands its external workforce operating model. The incumbent is expected to bring prior firsthand external workforce and MSP operations experience and use that expertise to influence stakeholders, recommend program and control improvements, lead automation and technology adoption, and translate workforce data into actionable business recommendations.

This position is based in Plano, Texas. The selected candidate will be expected to reside within commutable distance of this location.

What you’ll be doing

• Serve as the operational lead for assigned MSP and external workforce processes across intake, requisition support, supplier coordination, onboarding, assignment changes, extensions, conversions, offboarding, invoice reconciliation, and complex issue resolution. Monitor program health, resolve exceptions, coordinate corrective actions, elevate material risks, and verify accurate completion across applicable systems.
• Lead workforce audits, data validation, and lifecycle controls. Reconcile worker, manager, supplier, cost center, assignment, end-date, access, and status data; evaluate discrepancies and control gaps; coordinate remediation; maintain evidence; and recommend preventive actions for compliance, access, financial, and business-continuity risks.
• Lead assigned external workforce classification and workforce optimization initiatives, including staff-augmentation versus outsourced-service reviews and SOW-to-contingent-worker conversions. Assess opportunities, coordinate approvals, and dependencies, manage milestones and supplier actions, address implementation risks, and maintain governance documentation and stakeholder updates.
• Function as a program partner to the MSP, suppliers, Procurement/IPSS, Workforce Planning, HR Technology, Accounting & Finance, Legal, HR business partners, Security/Asset teams, and business leaders. Influence adoption of approved processes, facilitate cross-functional decisions, lead operational escalations, and provide subject-matter guidance on external workforce practices.
• Lead process improvement, automation, and technology-enablement initiatives for external workforce operations. Map current state, quantify gaps, identify root causes, design scalable future-state workflows and controls, build or partner on approved solutions, lead testing and adoption, and measure sustained improvements in cycle time, accuracy, risk, rework, and stakeholder effort.
• Develop and maintain SOPs, operational and executive reporting, dashboards, metrics, and program insights. Analyze workforce, supplier, audit, service-level, volume, aging, exception, spend, and data-quality trends; assess business impact; and present risks, root causes, options, and recommendations to program leaders and stakeholders.

What you bring

• 5+ years supporting MSP programs, Workforce Management, Vendor Management, Program Operations, or related functions
• Experience working in a Managed Service Provider (MSP) environment
• Experience supporting contingent labor, non-employee workforce, supplier management, workforce operations, or workforce governance
• Advanced knowledge of Excel and data analysis
• Experience building dashboards, reports, scorecards, or workforce analytics
• Strong process documentation and project management skills
• Exceptional stakeholder management and communication skills
• Ability and willingness to travel 25% of the time

Added bonus if you have

• Demonstrated ability to lead process improvement or automation initiatives
• Proven ability to translate findings into decisions and sustained countermeasures
• Experience with Workday
• Experience with vendor management systems
• Microsoft Power BI, Power Automate, Power Apps, SharePoint, Lists, Forms, or comparable workflow/reporting tools
• Preferred credentials include CCWP, project management, change management, or automation certification

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute (if applicable)
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].