Takibi Assistant General Manager

Snow Peak USA, Inc.; Portland (ME); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Wilderness first aid certification

Annual company retreat

Snow Peak gear discounts

Transit assistance

Job summary

Snow Peak USA (Takibi) in Portland, ME seeks an Assistant General Manager to anchor operations on the floor and lead a front-of-house team. You will mentor staff, drive financial performance, and ensure an inclusive hospitality environment around the fire.

Responsibilities include managing restaurant operations, supervising staff, maintaining health standards, and coordinating with the Director of Hospitality Operations to plan events and growth initiatives.

Qualifications

• High school diploma or equivalent.
• 5 years of experience working in a restaurant environment.
• 3+ years management experience.

Responsibilities

• Oversee floor service and hospitality excellence across the restaurant.
• Lead meetings with BOH and FOH management and train staff.
• Maintain restaurant image, cleanliness, and appearance standards.
• Ensure safety, sanitation, and health standards; enforce regulations.
• Open/close restaurant, reconcile finances, and run end-of-day reporting.
• Develop and execute event programming with the Director of Hospitality Operations.
• Mentor and develop leaders; manage staffing and scheduling.

Skills

MS Office

Compliance knowledge

Food safety training

Leadership

Documentation skills

Education

High school diploma or equivalent

Tools

POS systems

Back-of-house systems

Restaurant operating systems

Job description

Position Overview

As the Assistant General Manager at Takibi, you will serve as the operational anchor and team leader on the floor, translating high-level vision into daily execution. Reporting directly to the Director of Hospitality Operations, you’ll oversee floor service, mentor front-of-house staff, and drive financial performance—building an inclusive, seamless environment where exceptional hospitality thrives around the fire.

Role Details & Compensation

• Classification: Full-time, salaried exempt
• Reporting To: Director of Hospitality Operations, Snow Peak
• Base Salary: $60,000–$65,000 per year (commensurate with experience), plus performance bonus opportunities
• Schedule: 5 days per week with two consecutive days off; requires flexibility for evenings, weekdays, weekends, and select holidays

WHAT YOU WILL DO

Manage Restaurant Operations

• Establish and maintain hospitality excellence in all areas of the restaurant, taking appropriate action to problem solve in the moment so that Takibi consistently exceeds guest expectations and inspires customers to return often
• Participate in meetings with all BOH and FOH management staff on a regular basis
• Oversee meetings/trainings with full restaurant staff
• Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Oversee safety, security, and health standards for all areas of restaurant operations; establish and enforce sanitation standards and procedures; oversee adherence to health and legal regulations; maintain security procedures and systems
• Open and close the restaurant, completing tasks including reconciling bank statements, conducting pre-shifts meetings, managing the service floor, touching tables, running food, overseeing staff, and performing end of day reporting to Director of Hospitality (DOH)
• Execute monthly inventory accurately and efficiently in tandem with the DOH
• Work in tandem with the DOH to develop and execute event programming
• Bring fresh ideas and strategies to the team to further growth and development

Supervise Team

• Establish a welcoming, inclusive, and equitable workplace and hold all team members accountable for contributing to and preserving it
• Train and coach team members on points of service, hospitality and product knowledge
• Develop and oversee staffing and scheduling
• Communicate transparently and resolve conflicts to foster a successful team that encourages the appreciation of diverse perspectives as well as cohesiveness
• Serve as primary point of contact for restaurant staff comments, questions, and concerns; document and resolve or escalated as appropriate
• Maintain working knowledge of all applicable labor laws and regulations and ensure that all management procedures ensure compliance with best practices

Performs other related duties and projects as assigned

MUST HAVE

Education/Experience

• High school diploma or equivalent experience
• 5 years of experience working in a restaurant environment
• 3+ years management experience

Skills

• Extensive knowledge of and passion for Japanese food and beverage preferred
• Proficient understanding of MS Office Suite
• Proficient knowledge of compliance related laws and regulations
• Proficient understanding of training in food safety
• Proficient writing and documentation experience with demonstrated success in the use of written personnel performance management tools

Abilities

• Ability to mentor, coach and develop other leaders and build high functioning teams
• Ability to act with integrity, professionalism, and confidentiality
• Ability to operate POS (point of sale) systems, back-of-house systems and restaurant operating systems
• Excellent leadership and management skills with ability to motivate
• Excellent interpersonal, negotiation, and conflict resolution skills
• Superior time management skills with a proven ability to efficiently manage multiple, concurrent, time-sensitive projects and priorities
• Superior problem-solving abilities to meet ambiguous and multicultural needs
• Extremely organized with meticulous attention to detail

Physical Requirements

• Lift and move 50 pounds regularly
• Stand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces
• Ability to bear exposure to hot and cold environments

NICE TO HAVE

• Professional working fluency in Japanese (preferred)
• Experience with Japanese language and culture
• Experience in the outdoor, retail, or apparel industries

All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel.

In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave.

All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.