Takeout & Guest Experience Specialist

Workstream; Salem (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Coaches Burger Bar in Salem, OH is seeking a friendly restaurant greeter to welcome guests, answer phones, and help ensure smooth service at the front and carry-out station. You will be responsible for taking reservations and coordinating to-go orders while maintaining a clean, orderly area.

You will handle messages for staff, assist with menu knowledge, process guest checks, and uphold health and safety standards in a loud, busy environment.

Qualifications

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to perform basic mathematical operations including rate, ratio and percent.
• Ability to apply common sense understanding to carry out instructions and solve basic problems.

Responsibilities

• Greets customers in a courteous and timely manner as they enter the restaurant.
• Answers telephone in a professional manner, takes reservations, takes to-go orders and answers customer inquiries.
• Writes messages down for employees and delivers those messages when the opportunity presents itself.
• Communicates customer and/or employee difficulties to management.
• Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment.
• Enters to-go-orders into computer and prints receipt and prepares to-go items, condiments, and utensils. Manages all Grubhub, UberEats, and DoorDash orders.
• Completes guest check transactions on cash register and tenders proper change to customers.
• Completes opening and closing duties in accordance with approved procedures.
• Communicates health and safety concerns/violations immediately to management.

Skills

Language ability

Math ability

Reasoning ability

Job description

Coaches Burger Bar in Salem, OH is seeking a friendly restaurant greeter to welcome guests, answer phones, and help ensure smooth service at the front and carry-out station. You will be responsible for taking reservations and coordinating to-go orders while maintaining a clean, orderly area.

You will handle messages for staff, assist with menu knowledge, process guest checks, and uphold health and safety standards in a loud, busy environment.