Tailored Care Management Supervisor

Daymark Recovery Services; Winston-Salem (NC); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Spending Account

Company-Paid Life Insurance

Short Term Disability

401(k)

Paid Holidays

Paid Vacation and Sick Leave

Employee Assistance Program

Referral Bonus Opportunities

Extensive Internal Training Program

Job summary

Daymark Recovery Services is hiring for a supervisory position overseeing Tailored Care Management (TCM) staff in Winston-Salem, NC. The role emphasizes compliance with regulations, staff training, and effective clinical supervision within a supportive outpatient setting.

Qualified candidates will hold a Master's level license and demonstrate strong leadership, clinical judgment, and negotiation skills. Benefits include a comprehensive package with health insurance and potential hiring bonuses. Starting salary ranges from $57k to $62k based on licensure.

Qualifications

• Must possess strong clinical skills and a vast knowledge of mental health and substance abuse disorders.
• Demonstrated leadership and supervisory experience with ability to positively lead change.
• Proven conflict management and resolution skills.

Responsibilities

• Oversee and supervise the Tailored Care Management (TCM) staff in an outpatient center.
• Ensure compliance with all regulatory standards and agency policies.
• Provide clinical direction and supervision to TCM team members.

Skills

Strong psychosocial and clinical assessment skills

Strong negotiation skills

Clinical decision-making skills

Strong critical-thinking/problem-solving skills

Leadership and supervisory skills

Education

Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN

Job description

Job Details

Job Location: Forsyth Center - Winston Salem, NC 27101

New Hires who are Benefit Eligible may qualify for Hiring Bonus if Licensed

Company Mission

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

Pay Scale

Starting 57k (Provisional) - 62k (Fully Licensed)

Summary

This position is responsible for the oversight and supervision of the Tailored Care Management (TCM) staff in an outpatient center. The center TCM team is responsible for providing comprehensive TCM services to identified populations. This position reports directly to the Center Director. This position is responsible for all care management operations and compliance with all applicable policies, procedures, regulations and laws. Position offers on-going mentoring, coaching and training to TCM staff. Assures adequate staffing at all times to meet service demand and that staff meet all training requirements.

Essential Duties and Responsibilities

• Ensures strict compliance with DHHS TCM Manual, all professional standards, IPRS/NC State, Federal Medicaid and Medicare regulations, agency policies and procedures. Ensures the provider requirements for TCM are followed.
• Provides clinical direction and supervision to all members of the center TCM Team. Provides or arranges for in-service training as appropriate, delivers clinical education programs, including best practices training to staff, also participates in agency-wide training programs/in-services.
• Monitors TCM performance measures. Assures all paperwork, billing, and documentation is completed in a timely manner according to established guidelines. Works with Center Director to ensure that all regulatory standards are followed.
• Participates in the selection and hiring of center TCM staff and other personnel actions as needed.
• Serve as the liaison between the Center Director, the center TCM Team, Specialty TCM teams, and other agency departments.
• All other duties as assigned by supervisor.

Special Attributes

• Strong psychosocial, clinical assessment skills.
• Minimal supervision regarding use of time, able to prioritize work assignments.
• Must possess strong clinical skills, a vast knowledge base of mental health and substance abuse disorders and vigor to continue the learning process.
• Ability to communicate effectively with professionals and clients/families.
• Ability to make sound decisions in emergency situations.

Supervisory Responsibilities

Provides supervision to clinical care managers, extenders (based on ratios in most current DHHS TCM Manual), and administrative oversight to support teams.

Qualification Requirements

• Highly motivated and resilient professional
• Strong negotiation skills
• Demonstrated leadership and supervisory experience
• Demonstrated ability to positively lead change and gain results
• Strong clinical decision‑making skills
• Ability to effectively and positively influence and persuade
• Preceptor and teaching experience helpful
• Strong critical‑thinking/problem‑solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong presentation skills
• Proven relationship‑building and management skills

Education and/or Experience

Meets Behavioral Health TCM supervisor qualifications as outlined in most recent DHHS TCM Manual. Master’s level fully or provisionally licensed LCSW, LCAS, LCMHC, LPA, LMFT or RN. At least 1 year of supervisory experience preferred. Prefer (3) Three years’ experience providing care management, case management, or care coordination to the population served.