Tactical Operations Lead, MPI

REPAY - Realtime Electronic Payments; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

100% coverage of employee healthcare premiums

401(k) employer match

Employee Stock Purchase Plan

Annual Bonus Program

Job summary

REPAY - Realtime Electronic Payments based in Atlanta, Georgia is looking for a Tactical Operations Lead to oversee payment operations. In this role, you will manage fund transfers with partner banks, resolve transaction issues, and support customer reporting.

The ideal candidate holds a Bachelor’s degree in a related field or has two years of experience in payment operations. We provide a robust benefits package, including full healthcare coverage and 401(k) matching.

Qualifications

• Bachelor’s degree in a relevant field or two years of payment/banking operations experience.
• Experience with reconciliation.
• Ability to handle multiple tasks while meeting deadlines.

Responsibilities

• Manage fund transfers including ACH and wire activity.
• Research and resolve failed transactions.
• Support client reconciliation process.

Skills

Strong communication skills

Attention to detail

Microsoft navigation skills

Excel proficiency

Education

Bachelor’s degree in Finance, Accounting, Economics, Analytics, or related field

Job description

Job Summary

We are seeking an experienced professional to lead our tactical operations on the MPI team. As a Tactical Operations Lead, you will play a critical role in ensuring the smooth execution of payment operations, working closely with our partner banks, and providing exceptional support to our clients.

Key Responsibilities

• Manage fund transfers between accounts, including ACH and wire activity with partner banks
• Research and resolve failed transactions, and manage refunds and reissues
• Provide support for MPI payment reporting and customer-level payment validation
• Support client reconciliation process and manage client escalations and reporting requests
• Act as a liaison between Payment Specialists and the Development team, submitting and tracking development tickets related to MPI payment processing issues

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Analytics, or related field
• For non-college graduates, a minimum of two years of experience working in payment/banking operations
• Previous reconciliation experience
• Strong communication skills
• High level of attention to detail, quality, and effective verbal and written communication skills along with excellent follow-through
• Ability to work on multiple tasks simultaneously while successfully meeting established goals and deadlines in a fast-paced environment
• Adaptive to frequent process changes, work duties or assignments
• General skillset to perform/navigate on Microsoft
• Experience with Excel

Benefits

We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance and work–life balance resources. All benefits go into effect day one. 401(k) employer match and Employee Stock Purchase Plan. Eligibility to participate in our Annual Bonus Program.

Equal Opportunity Employer Statement

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to building our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law.