Tactical Loss Prevention Customer Service Associate II

The TJX Companies, Inc.; Fremont (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical coverage

Dental/vision

Paid holidays

Life insurance

Short/long disability

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in Fremont, CA is seeking a Loss Prevention Associate to act as a visible deterrent and support store management with safety and customer service.

You will wear a body worn camera and stay stationed at the front of the store while assisting customers and reporting incidents. Responsibilities include monitoring for potential losses, reviewing emergency guides, and performing closing safety checks.

Qualifications

• Strong verbal and written communication skills.
• Sound decision making abilities.
• Ability to take initiative and work independently.
• Prioritizes and organizes workload to manage time effectively.
• Able to stand for long periods in front of store.
• 0-2 years retail or security experience.

Responsibilities

• Maintain a professional stance at the front of the store.
• Act as a visual deterrent to prevent loss/dishonesty.
• Review the Store Emergency Response Guide.
• Wear the approved uniform and body-worn camera.
• Greet customers with courtesy and respect.
• Position at the front of the store or in a department.
• Assist customers by directing them to management or customer service via radio.
• Observe and report suspicious behavior or incidents to LP or management.
• Conduct closing safety sweep with management.
• Follow all Company policies and procedures.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Standing for long

Retail/Security exp

Job description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

Job Responsibilities

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Qualifications

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Salary

This position has a starting pay range of USD $18.05 to $19.05 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Address

39281 Fremont Hub

Location

USA Marshalls Store 0223 Fremont CA