Tactical Loss Prevention Customer Service Associate II

TJX; Tracy (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

employee discounts

Job summary

Marshalls in Tracy, CA is seeking a Loss Prevention Associate to deter theft and safeguard customers and assets. You will wear a body worn camera, stand at the front of the store, greet shoppers, and collaborate closely with store teams and LP to maintain a safe shopping environment.

The ideal candidate has strong communication, sound judgment, and the ability to work independently. 0–2 years of retail or security experience is acceptable, and associates receive benefits including

Qualifications

• Strong verbal and written communication skills are required.
• Decision making and initiative are essential.
• Ability to manage time and prioritize tasks effectively.
• Ability to stand for long periods while on duty.
• 0–2 years of retail or security experience is welcomed.

Responsibilities

• Maintains a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss and wear a Body Worn Camera.
• Greet customers and assist, refer to management or customer service when needed.
• Respond to customer requests via store radio to management or LP.
• Perform a closing safety sweep of the store with a manager.
• Document incidents in AIIM Case Management per policy.
• Adhere to all Company policies and procedures.

Skills

Strong verbal and written comms

Sound decision making

Initiative and independence

Time management

Ability to stand for long periods

Retail or security experience

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store managementPerform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 0-2 years retail or security experience

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2481 Naglee Road

Location:

USA Marshalls Store 0418 Tracy CA

This position has a starting pay range of USD $16.90 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.