Taco Bell Crew Leader

LITTLE GENERAL STORE INC; Huntington (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

LITTLE GENERAL STORE INC. in Huntington, WV is seeking an Assistant Manager to help operate our branded food service restaurant with a focus on exceptional customer service and achieving sales goals.

You will assist with staffing, training, and enforcing safety standards while guiding shift managers to deliver quality, friendly and fast service. The role emphasizes leadership, security, and adherence to franchise guidelines.

Qualifications

• Assist with staffing and staffing development.
• Train and empower team members and shift managers.
• Enforce branded franchise safety standards and cash security.
• Ensure consistent quality, friendliness, cleanliness, accuracy and speed of service.
• Support marketing plans to build repeat customer visits.

Responsibilities

• Assist with staffing with the friendliest, most positive, trained and eager to help people.
• Perform management duties as delegated by the Assistant Manager.
• Ensure every customer leaves happy and all complaints are resolved.
• Train and empower team to deliver high standards of service.
• Maintain safety and security for employees and customers.
• Oversee cash control and credit card security.
• Complete semi-annual performance appraisals for team members.
• Assist with executing marketing plans and Local Store Marketing.

Skills

Customer service

Staff management

Training & development

Cash handling

Safety & security

Leadership

Tools

POS system

Cash control systems

Job description

Purpose: To assist the Manager and Assistant Manager in the total operation of a branded food servicerestaurant, providing exceptional customer service, and attaining agreed upon sales and profit goals whileworking within the framework of company values and policies and maintaining the standards set forth by thebranded franchise.Major Duties/Responsibilities:1. Assist with staffing with the friendliest, most positive, trained and eager to help people.2. Perform management duties as described in the Assistant Manager job description and operations manual, as delegated by the Assistant Manager.3. Assist with ensuring that every customer leaves happy and all complaints are resolved. Train, trust and empower team to provide outstanding Quality, Friendliness, Cleanliness, Accuracy and Speed of Service.4. Assist with ensuring the safety and security of all employees and customers.5. Assist with attaining the restaurant’s Annual Operating Plan.6. Assist with ensuring consistent delivery of safe food on every shift by enforcing the branded franchise safety standards.7. Assist with ensuring consistent execution of systems to maintain a clean, organized restaurant, prepared to deliver the best dining experience possible.8. Assist with the purchase of food, beverages and supplies as needed and oversee their preparation to insure that every product served meets our high standards of product quality. Maintain high standards by operating in accordance with established performance, profits and operating standards as outlined in the branded franchise operations manual.9. Use branded franchise training tools to effectively develop and prepare team members and managers for growth opportunities. Identify and train shift managers.10. Demonstrate good working knowledge of all equipment, and assume responsibility for preventive maintenance of a restaurant.11. Assist with ensuring all marketing plans are executed on time and accurately to build repeat customer visits, including approved Local Store Marketing.12. Provide leadership by engendering excitement, enthusiasm, a positive mental attitude and commitment toward Company objectives.13. Assist with training all employees on general cash control systems and general credit card security and maintaining a secure restaurant environment for credit card data.14. Assist with completion of semi-annual performance appraisals for all team members.15. Responsible for administrative requirements and execution of all procedural guidelines.Physical Demands of the Position:• Strength• Standing 95% of time• Walking 5% of time• Sitting 10% of time• Lifting 25 lbs• Carrying 25 lbs• Pushing 25 lbs• Pulling 25 lbs• Climbing, Balancing, Climb Ladder• Stooping, Kneeling, Crouching, Crawling• Reaching, Handling• Speaking, Hearing• Seeing, Depth Perception, Color Vision