Tablet Engineer

Infinity Outsourcing; Oregon (WI); Hybrid; USD 88,166 - 99,187; Full time

Job summary

A technology solutions provider is seeking a Mobile Engineer to implement and maintain Windows tablet-based computing solutions. The role involves troubleshooting systems, managing Active Directory, and creating software packages using SCCM. Strong communication and problem-solving skills are essential, along with a minimum of five years in a technical support role. This position offers a pay rate of $64-$72/hr and allows for remote work with occasional field visits in NYC.

Qualifications

• 5+ years of experience in a technical support role.
• Familiar with VPN and secure enterprise architecture.
• Experience in diagnosing Windows computing issues.

Responsibilities

• Implement Windows tablet-based solutions for the customer.
• Troubleshoot workstation and O/S issues.
• Manage Active Directory items and create deployable packages.

Skills

Troubleshooting Windows client systems

Active Directory/SCCM knowledge

Strong communication skills

Light scripting skills

Mobile Device Management experience

Education

Bachelors Degree (preferred)

Tools

PowerShell

SCCM

NetMotion

Job description

Location: Remote working expected with occasional Manhattan office and/or field visits (customer vendor/site(s) in and around the five (5) boroughs of NYC)

Pay Rate : $64-$72/hr on C2C

Client : NYPD

Implementation : Persistent

Schedule & Work Location: M-F, 8:30AM-5:00PM or as needed for escalations

Job Description:

The Mobile Engineer will be responsible for implementing, supporting and maintaining a Windows tablet-based computing solution for the Customer. Troubleshooting Windows client systems in an Active Directory/SCCM-based environment, packaging and deploying software, and light scripting skills are required. Knowledge of operating within a VPN-based system is required. Self-motivated individual with strong follow-up and creative problem-solving skills are a must. Strong end-user communication skills are important.

Additional experience: with iOS, Android, and Mobile Device Management systems is a plus.

Requirements and Experience:

Record of success with analyzing and remediating 2nd- and 3rd-level Windows computing issues

Experience planning & configuring hardware and software on Windows systems

Strong verbal communication skills for working with various technical teams and occasionally with end-users

Basic written communication skills (experience creating documentation is a plus)

Knowledge of computer architectures, networks and layered security, mobile devices, and peripheral products

Prior experience with Mobile Device Management systems and/or iPhone management a plus

Ability to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines

Bachelors Degree preferred but not necessary, plus a minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.)

Role Responsibilities:

Support Windows 10 based tablets connected via cellular networks over VPN.

Troubleshoot workstation issues, including diagnosing and remediating O/S issues, networking problems, software deployment issues, Group Policy assignments, and general operation.

Familiarity with VPN, secure builds, and other aspects of a secure enterprise architecture

Manage items in Active Directory to trigger GPo and AD-based software changes

Use SCCM to manage devices and create remotely-deployable software packages.

Work with development teams on deployment strategies, advise on implementations, research solutions, and plan architectures

Occasionally travel to NYC-area sites to troubleshoot systems.

Maintain and/or create scripted solutions (preferably PowerShell, though other scripting languages OK) for ad-hoc queries, custom management tasks, and other places where the tools above are not well-suited.

Manage VPN software (NetMotion), client networking and peripherals in a secure networked environment.

Coordinate with and advise level-1 support groups

Track / resolve issues identified through quality assurance testing